• Manage customer installations of various sizes utilizing Nortel CS2000 and Broadsoft Release 20.• Assist Sr. Project Manager with installing large clients. • Assess customer cabling needs for LAN, voice, and data connections.• Obtain Customer Service Records from losing carrier.• Facilitate internal notification of new service installation dates.• Manage on-site support for technicians at time of install.• Complete Customer Ports, Directory Listings, and E911 requests at time of install.• Provide customer training curriculum for training sessions on Polycom and Cisco handsets.• Provide advanced training of site technical contacts for Broadsoft and Nortel CS2000 platforms.• Assist Service Provisioning with providing MAC changes for the Broadsoft Platform.• Assist Sales with customer renewals and presales technical questions.• Provide service recommendations for new customer quotes.• Review first customer invoice and provide training for the Client Portal.• Audit customer accounts with internal systems to verify billing accuracies.

• Designed and coordinated PBX system set-up and provisioning for new installations.• Administered database programming on Nortel Option 11 with various voicemail systems.• Assisted with technician dispatch and onsite installation.• Provided on-site and remote customer training on new phone system.• Maintained and managed databases for directory listings, toll free services, and calling cards.• Assisted sales with account renewal agreement.• Reconciled telco invoices for accuracy.• Managed customer account reconciliations.• Reviewed first invoice with customer.