Manages all operations, financial services, and marketing strategies related to real estate buying, selling, and property management exceptional customer service including sound communication and negotiation skills.- Manage P&L for the company and real estate client’s portfolios, all general accounting procedures for the business entity.- Completes and reports annual business tax in compliance with Internal Revenue Service requirements.- Manages sound business practices that ensure compliance with all regulatory requirements for the business as well as clients. - Maintains knowledge of trends in the industry within local, regional, and state-wide markets. - Executes leadership skills in presentation and service delivery in a pleasant and professional manner with clients and lessees. - Demonstrates proven organizational skills, attention to detail, and timely response in property management- Maintains a proven track record of success in sales and property management.

Develop, administer and control the hotel revenue and expense budgets.Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.Review and approve the hotel payroll.Review and approve transmittals and other front office paperwork and reports.Authorize direct bill accounts and monitor the administration of Accounts Receivable.Facilitate lead management processes within the hotel and provide sales support to team.Oversee tracking of leads and results, follow up with DOS to ensure leads are actively managed and followed up on.Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.Review room inventory management to ensure maximization of room revenue.Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.Review all hourly personnel performance appraisals. Conduct all management performance appraisals.Ensure proper delivery of guest special requests.Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.Monitor results of guest comment cards. Take appropriate corrective actions on a timely basis.Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.Develop and maintain hotel programs to assure that the quality program criteria are met.Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.Ensure a viable key control program is in place in all hotel departments, with documentation.Maintain an active and visible position in the local community and industry.Participate in community activities, team member functions and guest events.

• Manages all activities of the property including employees, maintenance, sales, general accounting and profit/loss controls. • Coordinates, directs and manages all aspects of hotel operations to ensure maximum profitability and guest satisfaction. • Manages all financial accounting functions of the establishment to include, but not limited to, general accounting, reconciling monthly accounts payable and accounts receivable transactions, cash management and banking transactions, as well as recovering lost or defaulted revenue. • Hires, trains, and supervises staff according to brand standards and company policies.• Assists with the capital improvement of the hotel, including completion of a million dollar renovation project.

• Worked directly with the General Manger to manage all activities of the property including employees, maintenance, sales, profit/loss controls and served as General Manager in their absence.• Assisted with management of all aspects of hotel operations to ensure maximum profitability and guest satisfaction. • HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

• Manage the daily audit process to ensure completion and transmittal of management and accounting reports • Compile, review, and submit all supporting documentation ensuring accuracy of hotel revenue and expenses. • Served as the Manager –On- Duty (MOD) overseeing hotel operations during the midnight shift.• Serve as the guest service agent to ensure proper hotel capacity and ensure guest needs are met. • Resolved guest issues using the LEARN model and passed on pertinent information to staff and management.

• Worked directly with the General Manger to manage all activities of the property including employees, maintenance, sales, profit/loss controls and served as General Manager in their absence.• Assisted with management of all aspects of hotel operations to ensure maximum profitability and guest satisfaction. • Assisted with preparation and completion of a successful American Disabilities Act (ADA) audit. • Supervised staff according to brand standards and company policies.