• Mentored individual operations team members in multiple countries for career advancement and promotion as the team processed electronic evidence for many of the top 50 law firms in the United States, various fortune 500 companies, and large government agencies• Collected and synthesized performance statistics for the operations teams, and met one on one with each team member in each EU (European Union) operations department to discuss their ongoing performance and areas for improvement, tracking and adjusting mentoring changes required• Interviewed and hired all new operations team members in Poland, Greece, and the UK• Executed performance improvement plans resulting in both improved performance and terminations• Fielded 24/7 follow-the-sun escalations from client services, managing operations response, and communicated escalation updates back to client services• Managed client services expectations and communications • Participated in the data destruction process for operations for EMEA (Europe, the Middle East and Africa)• Conducted annual reviews

• Translated client and case manager requests into technical workflows for all operations teams• Analyzed, replicated, converted, filtered, and electronically printed incoming media• Created work schedules for multiple cross-functional teams• Uploaded electronic data to online review tools, both Relativity and proprietary KLDiscovery tools such as Nebula• Created litigation and native production deliverables• Coached and tested team members for internal Universal Resource Training (URT) certifications

• Processed eDiscovery data from start to finish using both proprietary and off-the-shelf software tools

Wrote and edited all company copy, including web-based content, direct mailings, press releases, and published billboards.

Responsibilities included teaching for all grades and all subjects.

• Developed a PeopleSoft training curriculum and led Accenture’s internal international implementation of a train-the-trainer program for HR managers.• Led the train-the-trainer program for an international company-wide rollout including 200 HR trainers (HR managers) who subsequently trained in over 5000 HR staff to work with Accenture’s internal PeopleSoft tools