Patrick Blair Email & Phone Number

New Brighton, Minnesota, United States

Created a reference guide for Shop Interface application used by operators on manufacturing floor to execute orders and clock labor hours and other features. Explained in detail all menu items and functions within the web-based application to assist all end-users. Worked with Subject Matter Experts to gather information and outline ideas and implement into deliverable product. Utilized markdown app to write reference of software used and “how-to” manual about using the interface. Worked with SQL server and documented database structure in reference for programmers to better troubleshoot backend server architecture. Wrote complex decision-tree guide for using SAP and processing orders and for troubleshooting potential problems. Created a user guide for internal use of AWS application. Updated Shop Interface guide to reflect ongoing changes made to the layout and functioning. Assisted training manager by providing updated reference guides periodically. Utilized markdown application to work with HTML and XML data and to convert and publish into both PDF and web-based HTML formats.

Maple Grove, Minnesota, United States

Worked to submit engineering change orders for documentation system in Agile. Used ERP system Epicor to look at parts inventory management and supply change controls. Worked with quality engineers to develop SOP’s and revise and edit documents prior to submission into Agile change order system. Utilized technical writing to write and edit procedural updates and technical documentation for engineering drawings and parts assemblies. Communicated with Quality Engineers daily to put complex technical information into readable user-friendly format. Records management and administration. Participated in ISO 13485 audit.

Plymouth, Minnesota, United States

Worked remotely on a project with Philips for a quality documentation migration. A contracted position. Helped edit, revise, submit new quality records and standard operating procedures for the purpose of merging into new system. Utilized ISO 13485 documentation system requirements to update records and enrich documents. Helped obsolete documents. Helped to create, process, and submit Engineering Change Orders. Helped provide wording and technical information into publishable format. Reviewed quality manuals and instruction documents with technical analysis and suggestions for changes. Provided system documentation analysis to update and enrich new documents. Worked under direct supervision from Philips team to follow procedures and work with engineering on migrating records to new system. Utilized Microsoft Office suite of software with high level of expertise by creating headers and formatting documents into correct formats.

Fridley, Minnesota, United States

Performed quality inspection on machined manifold parts for AS9100 quality system as well as other industries. Worked with machinists on final inspection and root cause analysis. Wrote Non-Conformance Material Reports and discussed with supervisor and machinists on shop floor. Interpreted engineering drawings and utilized GD&T symbols and tolerance specifications. Utilized tools daily such as calipers, micrometers, pins, optical comparators and dial indicators to inspect parts and find non-conformances. Documented all inspection checks and measurements in quality management system. Worked with engineering, machinists, and supervisor on root cause analysis and continuous improvements. Improved calibration procedures. Helped with part setups on CMM machines.

Plymouth, Minnesota, United States

Created, edited, and routed Engineering Change Orders and worked with manufacturing engineers to update SOP’s and other deliverables such as SolidWorks drawings. Wrote, revised, organized, and maintained project documents in a timely manner. Added and edited technical writing for manuals and product description documents. Contributed to routing protocols and manufacturing reports. Organized and placed raw data into usable tables. Applied quality and regulatory documentation requirements and standards such as ISO 13485. Utilized technical writing principles to create changes to new documents in quality system. Participated in two separate ISO 13485 audits.

Worked as a Quality Assurance Technician and provided incoming inspection on new materials. Read and utilized engineering specifications and SolidWorks/CAD drawings for Quality Inspection. Worked with engineers on Root Cause Analysis. Developed knowledge of standards such as ISO 13485. Blueprint and spec reading (GD&T). Utilized calipers, microscopes, micrometers, and calibrated rulers daily for Quality Inspection. Receiving inspection clerk and shipping associate. Packaging of materials and sending out for shipment on a daily basis. Created lot numbers and assigned and tracked. Records keeping for all inspection reports.Provided shipping work as main source of incoming and outgoing shipments.Provided network and help desk support with server 2008, Active Directory, VPN, email configuration and desktop insallations and configurations. Also networked printer support.

Bloomington, Minnesota, United States

Supported website and mobile application software for clients in media related industry. Supported all HTML, CSS, and JavaScript designed websites and apps including browser and different application platform testing and updates. Wrote and logged all test reports. Utilized SQL and .NET programming to write queries and assist clients with bug troubleshooting. Created and submitted new version updates in Apple and Android app stores. Handled all client contacts via email and phone support. Worked with software developers on tracking bugs in system and providing fixes and updates to existing software. Created technical documentation including manuals and test reports as well as procedural updates into documentation. Software quality testing of apps via automation and via manual testing. Utilized procedures to test for bug and software flaws.

Bloomington, Minnesota, United States

Supported website and mobile application software for clients in media related industry. Supported all HTML, CSS, and JavaScript designed websites and apps including browser and different application platform testing and updates. Wrote and logged all test reports. Utilized SQL and .NET programming to write queries and assist clients with bug troubleshooting. Created and submitted new version updates in Apple and Android app stores. Handled all client contacts via email and phone support. Worked with software developers on tracking bugs in system and providing fixes and updates to existing software. Created technical documentation including manuals and test reports as well as procedural updates into documentation. Software quality testing of apps via automation and via manual testing. Utilized procedures to test for bug and software flaws.

Greater Minneapolis-St. Paul Area

Provided call and email support to clients in St. Paul area dealing with IT issues such as Outlook email, CISCO network devices such as switches and wireless routers, Windows Server 2008, Windows XP and 7, Microsoft Office, and virus and malware concerns. Firewall installation and configuration. Utilized and managed ticketing system to monitor and troubleshoot ongoing support inquiries from clients. Made onsite visits to configure new deployments of computer and servers. Onsite visits including troubleshooting issues and updating and installing new software.

St Paul, Minnesota, United States

Provided call and email support to clients in St. Paul area dealing with IT issues such as Outlook email, CISCO network devices such as switches and wireless routers, Windows Server 2008, Windows XP and 7, Microsoft Office, and virus and malware concerns. Firewall installation and configuration. Utilized and managed ticketing system to monitor and troubleshoot ongoing support inquiries from clients. Made onsite visits to configure new deployments of computer and servers. Onsite visits including troubleshooting issues and updating and installing new software.