Application Engineer, Hexagon MI October 2007 – PresentTechnical Support Responsibilities:• Prioritized and addressed customer inquiries from the primary call queue, delivering prompt telephone support to diagnose and resolve software issues.• Developed technical documents to assist both customers and internal staff, enhancing understanding and efficiency.• Provided training sessions to internal staff and clients, imparting knowledge, and skills to maximize software utilization and troubleshooting capabilities.Software Expertise:Salesforce, Cabinet Vision, AlphaCAM, BricsCAD, Sketchup, AutoCADTechnical Skills:• Demonstrated proficiency in troubleshooting database files to pinpoint the root causes of software glitches, ensuring swift and effective resolution.• Implemented HyperV virtual machine support to enhance flexibility and resource utilization in software deployment and testing environments.• Ensured disaster recovery for customers' databases within Cabinet Vision, implementing robust backup solutions and recovery strategies to minimize downtime and data loss.• Facilitated integration and interoperability between different software systems and platforms, leveraging integration protocols and APIs to streamline communication and data exchange.• Conducted software optimization and tuning to improve system performance, employing advanced techniques and tools to identify and address performance bottlenecks.