I lead sales initiatives across multiple states for 20 top-tier manufacturers in the plumbing products sector. My role involves guiding the sales strategy and marketing development to drive product adoption through effective relationship management and strategic prospect cultivation across a network of professionals, including contractors and architects.* I increased territory sales through strategic client engagement, solution selling, market penetration, and high-level negotiations… Show more I lead sales initiatives across multiple states for 20 top-tier manufacturers in the plumbing products sector. My role involves guiding the sales strategy and marketing development to drive product adoption through effective relationship management and strategic prospect cultivation across a network of professionals, including contractors and architects.* I increased territory sales through strategic client engagement, solution selling, market penetration, and high-level negotiations that connected product solutions to clients' needs.* I maintained a 100% client retention rate among manufacturers by providing unmatched customer support and nurturing key relationships.* Annually, I exceeded growth targets, achieving a year-over-year growth rate with each represented manufacturer, which fostered strong rapport and a mutually beneficial partnership with clients.* I developed and executed innovative sales strategies that enhanced brand visibility and expanded market reach, consistently exceeding revenue and engagement targets.* I played a key role in the integration and utilization of CRM systems to track sales activities, significantly boosting the efficiency of the sales process and customer satisfaction metrics. Show less

As Vice President of Operations, I oversaw the daily operations of a large warehouse and call center, ensuring top-notch service delivery and operational optimization. I led strategic initiatives aimed at enhancing the quality of customer interactions and promoting continuous operational improvement supporting over 20 manufacturers.* By implementing extensive training and refining processes, I was able to reduce call handling time by 50%, significantly enhancing customer service… Show more As Vice President of Operations, I oversaw the daily operations of a large warehouse and call center, ensuring top-notch service delivery and operational optimization. I led strategic initiatives aimed at enhancing the quality of customer interactions and promoting continuous operational improvement supporting over 20 manufacturers.* By implementing extensive training and refining processes, I was able to reduce call handling time by 50%, significantly enhancing customer service efficiency.* My management of a 30K square foot warehouse and call center, which handled 1,000 calls per day, involved crafting solutions that improved inventory management and logistics, positively impacting the bottom line.* I directed a team of 17, creating an environment of productivity and innovation through strategic training programs, clear communication, and well-defined performance expectations.* My leadership in technological upgrades, including a VoIP system and CRM/ERP integrations, streamlined workflow and improved overall communication.* I designed and employed comprehensive KPI systems to enhance performance tracking and management, driving significant improvements across various business functions.* Through targeted capacity planning, process analysis, and the development of initiatives, I established strategic planning processes that improved overall efficiency and supported enhancements across all operational facets. Show less

In this critical role with an evolving ESP, developed and executed strategic operational policies, improving network reliability and customer satisfaction.* Directed merger and acquisition strategies to integrate multiple business units, driving operational efficiency and market expansion.* Developed and maintained regulatory compliance across operations, ensuring adherence to industry standards and practices. * Negotiated critical interconnection… Show more In this critical role with an evolving ESP, developed and executed strategic operational policies, improving network reliability and customer satisfaction.* Directed merger and acquisition strategies to integrate multiple business units, driving operational efficiency and market expansion.* Developed and maintained regulatory compliance across operations, ensuring adherence to industry standards and practices. * Negotiated critical interconnection agreements, fostering substantial business growth, defining key partnerships, and enhancing service delivery.__* Built advanced networks using Frame, TDM, across multiple backbones and networks.* Understands System V Unix, BSD, and Linux. (Current flavor Ubuntu)* Novell CNSP* Cisco CSP Partner* Working knowledge of C, Perl, and Java.* Worked with Lucent Technologies on the Lucent 5ESS any media switch.* Studied and implemented SS7 network topography.* Negotiated interconnection agreements with Bell South/ATT.* Worked with Public Utilities companies to get the CLEC certified and bonded.* Negotiated trunk Augmentation from the Bell Core Tandem to the 5ESS across OC12 fiber transport.* Was fundamental in the purchase of Axessa/ Columbia Telecommunications.Managed the day to day operation of a Competitive Local Exchange Carrier (Clec) and Internet Service Provider (ISP) Show less