Patrick Burns Email & Phone Number

Birmingham, Mi, Us

Southfield, Michigan, United States

-Oversee transitions and implementations for pre and post service patient shared services operations and managed service clients-Determine strategic staffing and technology approach to achieve operational savings with execution against pro forma-Coordinate client vendor removal and replacement with global delivery model to achieve financial gains-Communicate project status updates and triage issues with C suite client leadership-Manage a team of 4 direct managers, and their 13 project analysts

Southfield, Mi

-Ensured delivery of transitions and implementations according to project timelines in order to ensure revenue recognition according to forecasts-Documented standard operating procedure instructions for all ongoing business, and transition the project to the operations team.-Led current and future state assessments around functionality and processes-Provided business owners and customers with updated implementation plans, which include project schedules, project plans, benchmark metrics, communications documents, and follow-up memos-Detected potential issues and implement solutions when issues threaten to delay the timeline, or impact budget or business operations.

Southfield, Michigan

-Worked with business stakeholders to source potential projects for automation-Worked with business stakeholders to understand the productivity impact of the automation and calculate financial impact and return on investment-Oversaw current state process capture, recommended and implemented process re-engineering to support automation, and Use Case creation-Managed testing and sign-off of automated solutions with business stakeholders and the RPA developers-Reviewed automation output and recommended optimizations to improve success rate for both in development and in production automations-Collaborated with information technology security to ensure the highest product security standards are met-Developed and documented best practices for operating software robots-Managed a team of two business analysts -Certified business analyst in Automation Anywhere

Southfield, Michigan

-Oversaw weekly AR of $200 million in insurance billing of claims for two large hospital systems composing of fourteen hospitals-Managed team production, both in the U.S. and India, and monitored productivity and operational metrics to increase client profitability-Managed multiple company-wide standardization projects to streamline efficiency across all client sites-Diagnosed issues and implemented automatic IT logic to reduce manual claim touches, and increase cost per touch metrics-Managed quality initiatives to increase back end performance goals and revenue cycle expansion-Utilized advanced Microsoft Office skills (Excel, Visio, Word, PPT, Project) to develop scorecards and project management timelines

Warren, Michigan

-Ran day to day operations of provider insurance billing for three different client sites-Partnered with clients, vendors, and other internal divisions to improve operational performance, while building relationships with the client-Diagnosed, communicated, resolved, and followed up on root cause operational issues-Drove specific operational metrics-Compiled, analyzed, and communicated performance data and associated action plans to clients and revenue cycle leadership-Managed eighteen associates throughout their day to day responsibilities

Greater Detroit Area

-Engage with clients and help plan their special events-Public speak at weddings and other events as Master of Ceremonies-Provide high quality services to clients as an entertainment provider-www.digneitbrothersproductions.com

Greater Detroit Area

-Engaged with over 100 clients and developed promotional marketing strategies such as advertising and websites -Provide entertainment for various events such as school dances, night clubs, weddings, and private functions -Gross Annual Revenue of $15,000

Dearborn, Mi

-Managed communication to a dealer network and the general public for the award-winning Ford’s Drive 4 UR School program, a national test-drive program for high schools-Served as a liaison for partner agencies and internal departments to ensure digital, PR, data collection traffic, and print production teams ran efficiently and met client’s standardsAssisted with estimates, and helped manage a budget of $7.5 million annually-Developed Ford Motor Company primary brand proposals, competitive assessments, program recaps, and award submissions-Provided both on-site and remote event management for over 1,000 events annually-Ran Program’s Facebook page by engaging the page’s 22,000 followers-Organized and helped coordinate a professional video shoot that was featured as a Ford Motor Company 'Go Further' story

Dayton, Ohio Area

About: Dayton 2 Daytona is a trip for nearly 2,300 University of Dayton students who go down to Daytona Beach, Florida every year for a five day spring break vacation. With the help of student-leisure Tour Company, Breakaway Tours, Dayton 2 Daytona has grown to a large-scale event that blocks out 4 neighboring Daytona hotels exclusively for UD students, provides free food and beverage, daytime activities, and live music performances from world renowned artists. Responsibilities:-Plan and execute events on campus with the events team to advertise and promote the trip-Organize and execute events during the trip for students to take part in

Dayton, Ohio Area

-Develop, promote, and execute events to build the brand on campus-Work with local accounts to maintain local brand presence -Market the product to students

-Edit lacrosse game film for the University of Dayton -Proficient in software editing programs such as Windows Movie Maker, iMovie, and Apple Final Cut Pro-Assist the team during practices and games with equipment

Dayton, Ohio Area

-Work with representatives of the National Fraternity, the Lambda Theta Alumni Advisory Board and the Chapter Executive Council to ensure chapter programming reflects the goals and purposes of the Pi Kappa Alpha Fraternity-Oversee and support 6 executive board members in their efforts to plan and implement effective and safe programming for 117 members of the organization-Uphold and enforce Pi Kappa Alpha’s Chapter Bylaws through successful implementation of the judicial process, thereby creating an environment that promotes the well-being of each member-Collaborate on managing a budget of over $75,000 annually

Dayton, Ohio Area

-Participated on the Outreach Team, generating interest for the Davis Center for Portfolio Management, a student run investment fund which manages 15.5 million dollars of the University’s endowment-Managed a social-marketing campaign utilizing LinkedIn, Facebook and Twitter in order to increase awareness of the RISE 13 Forum, known as the world’s largest student investment conference co-sponsored by the United Nations Global Compact and The University of Dayton

Greater Detroit Area

-Interned full time in the automotive marketing department for the largest health insurance company in Michigan -Worked with Chrysler Automotive to organize and execute a marketing event for 8,000 employees -Attended the Discover. Engage. Transform. Leadership Program put on by the Detroit Regional Chamber -The program gave participating interns a better understanding and knowledge of the region, allowing them to networkwith more professionals outside of the workplace and make contacts in other fields -Each session gave a perspective into the social, economic and service aspects of the region

Dayton, Ohio Area

Created a $5,000 start-up business that manufactured two unique Dayton posters targeted towards undergraduate students. Responsibilities included creating and maintaining marketing strategies such as social media and print advertising, as well as generating a business plan that managed over $7,000 in assets

Auburn Hills, Michigan

• Worked on an assembly line in production on odor eliminating products• Loaded and unloaded trucks• Worked in shipping/receiving and oversaw two employees

Bachelor Of Science (B.S.), Entrepreneurship, Marketing

Activities and Societies: Pi Kappa Alpha Fraternity, Epsilon Nu Tau Professional Business Fraternity

High School Diploma