Patrick Clancy Email & Phone Number

IT System Administrator for a Data Center / Cloud Hosting Service. Configured and utilized tools( SolarWinds / Splunk) to monitor networks, hosted websites / servers for potential outages / issues.Supplies technical support to US DoD (Department of Defense) as part of a team that provides 24/7support of the NIWC Lant Datacenter, that houses 500+ Enterprise Servers consisting of 2012, 2016and 2018 Windows & UNIX servers.Utilized VMware to configure and troubleshoot customer test and production servers. Performedreboots and backed up server state via snapshots.Performed indepth OS troubleshooting on Multiple versions of Windows Server (2008 , 2012, 2016etc. ) Restarted services, performed application upgrades / patching, Performed server hardening viaSTIGs and utilizing SCAP compliance checker. Utilized system logs to troubleshoot website / serverissues.Performed scripting, utilizing Powershell and Command Prompt to automate tasks. Created SOPs fortechnical tasks. Trained new team administrators.Daily duties include submitting and resolving services tickets through Remedy; monitor networkfor down nodes and anomalies through Network monitoring tools and software: generate and tracksituation reports (SITREPS).

New Orleans, Louisiana, United States

Critical thinker with the ability to exercise independent judgment while assisting customers indocumenting problems and/or concerns, resolving the issue or researching the proper source of supportfor customer. Determines customer needs and provide appropriate solutions through relationshipbuilding. Effective verbal and written communication with both external and internal customersDocument customer account activities thoroughly and concisely within the Remedy system forprocessing and tracking purposes. Engage in interactive dialogue with customers through active listening. Make appropriate decisions on behalf of the customers quickly and effectively. Effectivelyprioritize work to ensure efficiency.

Provide security to building and personnel working on site. Monitor servers, SCIF (Sensitivecompartmented information facility) rooms, and other secured areas. Check badges; provideemergency medical services as needed. Monitor computers and alarm systems. Dispense rovers andupdate blotter on a nightly bases.

Tampa, Florida, United States

Honorably discharged prior service active duty Security Forces member.Provided Security to multiple SCIF (Sensitive compartmented information facility) and personnel atSOCOM (Special Operation Command) command. Protecting classified information.