• Built and led a high-performance team of 40 direct and indirect reports across 3 departments, driving operational improvements and fostering collaboration through daily all-staff and weekly leadership meetings.• Appointed Chief of Staff during period of organizational transition, providing strategic direction and leadership to a team of 50 across 6 departments while also managing global vendor relationships, securing favorable contract terms and pricing, and absorbing additional operations responsibilities during COVID, including leading a skeleton crew and ultimately rehiring a Director of Sales.• Managed $1.28M inventory and ~$90K in outbound client shipments daily, ensuring efficiency and accuracy in operations.• Proposed critical recommendations and managed multimillion-dollar budgets for Operations, Shipping, and Creative departments, reducing operational waste due to influential leadership strategies and solid financial acumen.• Initiated and maintained the company's first SOP library, generating $108K in revenue from goods outside warranty policies during the first year.• Developed and implemented policies for lost package reimbursements, delayed orders, trade-ins, and tolerance changes, resulting in ~$150K in incremental annual revenue.• Conducted needs assessments and process mapping for all departments, supporting the successful implementation of the company’s first CRM system (Salesforce).

• Spearheaded a 60% increase in annual sales, boosting revenue from $5M to $8M by standardizing customer experience and optimizing sales processes.• Directed strategic initiatives for Sales and Creative teams, successfully launching nationwide In-Store Events and Pop-Up Shops that generated over $700K in additional sales.• Enhanced team performance by identifying individual growth opportunities and providing tailored coaching, resulting in exceptional client satisfaction and service personalization.• Achieved a 98% customer satisfaction rate by effectively resolving escalations and training the team in professional relationship management and communication techniques.• Developed and implemented comprehensive SOPs across multiple departments, enabling seamless integration of customized fine jewelry offerings and driving an additional $1M in growth in 2020.

• Achieved $1.5M in sales by leveraging strategic engagement, effective listening to client needs, and strong negotiation skills to improve business relationships.• Optimized profit margins and met quality standards by managing multi-stakeholder contracts, balancing vendor profitability with client budget requirements.• Increased lead generation by 15% through targeted cold outreach to residential and commercial markets, expanding the client base.• Built strong relationships with contractors, sub-contractors, and clients, promoting transparency and collaboration to streamline project workflows and ensure successful outcomes.• Ensured timely and accurate project completion by overseeing the procurement, processing, and quality control of all materials, maintaining a perfect record for compliance with specifications.

• Accelerated sales and consumer engagement by designing impactful in-store visual merchandising displays during peak volume periods, driving growth and reaching aggressive goals.• Organized exclusive tasting events to launch new products, increasing brand awareness and educating clients on market trends.• Provided unique and personalized guidance to clients for wine and beverage selections, ensuring tailored choices that consistently met event goals and budget.• Expanded market presence by forging strong relationships with bars and restaurants, enhancing the company’s influence in the wholesale wine and spirits’ sector.• Ensured top-tier client experiences by collaborating with vendors on bar aesthetics and training staff on professional serving techniques and event etiquette.