With over 10 years of progressive experience in the logistics and freight industry, my expertise lies in operations management and delivering logistic support solutions that drive revenue growth and customer satisfaction at CSX. My mission is to enhance service delivery through strategic planning and collaboration with cross-functional teams, aligning closely with CSX's culture of innovation and excellence. My approach brings diverse perspectives and a relentless focus on meeting customer needs.At CSX, I manage strategic customer accounts and develop targeted plans that resonate with client objectives. My role involves conducting market analysis, optimizing pricing strategies, and enhancing service offerings based on customer feedback. By overseeing the daily management of customer shipments, our team has ensured high customer satisfaction and retention, contributing to the company's success in a competitive market.