Patrick Conway Email & Phone Number

Dublin, Dublin, Ireland

Dublin City, County Dublin, Ireland

💥Leading the regional (EMEA) Quality Assurance team of 11 for TikTok SMB. 1 team lead, 3 program managers and 7 specialists covering multiple languages, sales and customer support verticals.💥Globally owning Quality program management of Account Management and Agency verticals (EMEA, NA, LATAM, APAC)💥Sales frameworks, scorecards, root cause analysis, sales auditing, training alignment, data analysis and correlation, global stakeholder management, process efficiency, sales enablement.

Dublin City, County Dublin, Ireland

🏆Global Winner of TikTok SMB's Employee of the Bi Month (Nov/Dec 2021) for representing our company "Bytestyles" values as "Candid and Clear"🏆 Selected as a top performing TikTok leader to participate in "TikTok Leadership Lighthouse" - a 12 week leadership course among select TikTok management 🚀First SMB Training team hire across EMEA and NA🚀Employee 14 at TikTok SMB, EMEA🚀Building a diverse team of learning and development training specialists (full time and interns) from 0 to 9, covering onboarding, sales, vendor launches and instructional design (300+ internal and vendor employees)🚀Launched and delivered training plans for 3 vendor sites across Europe🚀Working cross functionally with supporting teams to align SMEs to functional and sales learning paths🚀Built and scaled a Sales Academy program for all full time sales employees globally for SMB🚀Own training planning/budget and procurement of relevant partners using data and needs analysis🚀Helping establish new teams, workflows and processes

Dublin, Ireland

🏆5 time Adroll Quarterly High Roller Award (Top performing sales)🏆6 time Adroll Employee of the Month (excelling in / going above and beyond core role)🏆1 time Adroll Employee of the year (2018)🎯Player coach leading a team of 7 outbound Mid Market and Enterprise Account Executives to individual and team targets 🎯Hiring, recruiting, onboarding/training, coaching and performance management🎯Developed a sales playbook to guide team learning, coaching and enablement🎯Reporting and coaching on core team metrics/drivers to VPs (Pipeline health, win rates, activations, ASPA, graduation rates etc)🎯Strong knowledge of marketing/sales/ prospecting tools/reporting: Salesforce, Anaplan, Linkedin Sales Nav, Outreach.io, Bambu, Chorus, SEM Rush etc

County Dublin, Ireland

🎯Leading a team of 9 outbound SMB Account Executives selling across EMEA on-site and remotely🎯Assessing training needs, finding coaching opportunities through Chorus and Outreach and managing onboarding training milestones ongoing🎯Plotting and guiding the strategy for the team - including tailoring a verticalised/seasonal approach to prospecting/outreach🎯Managing team and individual pipelines and forecasting🎯Rolling my sleeves up and getting on calls, prospecting etc myself🎯Managing career conversations, PDPs etc 🎯Managing stakeholder relationships with Marketing, Account management, Rev-ops etc

County Dublin, Ireland

🎯Recruiting and building sales/business development teams from ground zero internally and with vendors to support sales functions across Adroll, EMEA, NAMER and APAC🎯Personally making and delivering the complete Training program for the vendor, including LMS module creation, assessment and on-boarding milestones🎯Worked with Rev-ops to define program KPIs, process, long/short term metrics, GTM plan🎯Worked with Sales ops on in/outbound lead sourcing and routing🎯Built an SDR Playbook to drive remote learning and to make onboarding as efficient as possible🎯Building scalable sales processes to drive appointment setting and SDR/Sales alignment🎯Working with enablement tools (Outreach.io, Salesforce, Linkedin Sales Nav, Vidyard, Drift, Similar Web/Tech, SEM Rush, Chorus) to design high performing outreach sequences, content and process🎯Setting up reporting methodologies, scorecards and driving accountability of the team🎯Updating senior Execs and SVPs on the performance of the team, best practices, planning and needs analysis🎯Stakeholder management across Training, Sales, Vendors, Marketing, Operations, Finance, Legal, HR, Recruitment to drive alignment and visibility of the team

Dublin

🎯Dual role - individual product revenue target and also sales enablement targets for internal and vendor teams🎯Leading several product and company product trainings to 200+ internal and partner (vendor) sellers from 5 offices/vendors in 6 time-zones on time, budget and scope on site and remotely🎯Planning and executing product and sales enablement training across all offices at scale using Project Management techniques (PRINCE 2)🎯Creating several training programs from scratch (video/slide content, training resources, assessments) to rollout and manage quality of learning/knowledge retention🎯Delivering sales enablement trainings personally to all levels of the org including to VPs and vendor reps🎯Constantly owning, evolving and updating product/pitch content on the org LMS🎯Devising training milestones for ramping reps 🎯Using coaching tools such as Chorus and Outreach to monitor ongoing training needs, assess and correct🎯Working cross-functionally with Training, Sales, Product and Ops to source content and training leads

Dublin

🏆Top performing Account Manager with Adroll's largest book of business in Europe 🎯Senior Account Manager within the Agency team working with marquee creative and digital agencies across UK and Ireland - Havas, Epiphany, WMG, Ingenuity Digital, Soap Media, Wolfgang Digital 🎯Leading on site agency training 🎯Media planning, presenting campaign and creative briefs, QBRs and optimisation strategies🎯Managing a pipeline and out performing on revenue targets 🎯Delivering webinars, writing blogs, speaking at trade fairs and presenting at speaking events to build Adroll's brand and agency network across Europe

🏆Promoted to senior Agency Account Manager after 6 months 🏆Led programmatic upsell initiatives that helped drive 60% QoQ Q4 growth across the team

Dublin

🏆Promoted to Account Manager within 13 months 🎯Managed the largest portfolio of clients in EMEA for Adroll across all verticals🎯Worked with landmark customers - Gymshark, John Lewis, Withings🎯Actively involved as a member of the hiring team in the screening and interviewing of candidates for the ops, account management and sales functions of the business

Dublin, Ireland

🏆Top CSat score (99.2%) globally QoQ for the customer support team over this term 🏆Promoted within 6 months to Account Strategist (junior Account Management)🎯Part of the original launch team with Adroll Dublin - a team that grew from less than 10 to over 100 in 18 months 🎯Sourcing and allocating in and outbound leads for the sales team🎯Managing a high volume of SMB client campaigns to ensure that budgets are fulfilled and optimize based on performance requirements🎯Handling up to 40 support tickets a day at peak volume and interacting with clients via email, Live Chat, and phone🎯Supporting clients with strategic campaign advice towards their KPIs🎯Troubleshooting ad serving issues with clients, network partners and internal stakeholders at scale🎯Providing ongoing technical support to the sales team internally via Salesforce🎯Coordinate and manage training schedule for team new hires

Dublin City University Innovation Campus Glasnevin

🏆Successfully placed on paid accelerator program through the DCU Ryan Academy🏆Successfully secured start up funding from JP Morgan Chase🏆Successfully earned a place on UC Berkeley's Intel Technology to Market Program on site at UC Berkeley California - a start up accelerator program for top student ventures from universities worldwide✍Press Coverage; https://www.siliconrepublic.com/start-ups/three-dublin-city-university-student-start-ups-head-to-intels-silicon-valley-acceleratorNoteHome is a cloud based software that aims at improving communications and relieving the pain point of payment transactions among parents and primary schools in the educational sector. The web and mobile application does for schools what CRM does for businesses. NoteHome is an active participant in Ireland's first ever student propeller initiative co-ordinated by Dublin City University in conjunction with The Ryan Academy and sponsored by JP Morgan Chase. Financial and mentoring support as well as networking potential with some of Ireland's leading business people puts NoteHome in a prime position to take advantage of a sector that lies at the cusp of technological change. As the company's Business Development Officer I am responsible for plotting Notehome's strategic vision by planning and implementing a business model canvas and devising a marketing plan to bring an MVP that potential customers desire and will purchase to market.

Worldwide

🌏 Working Travel spending the majority of time in Australia but also also travelling to New Zealand (Rugby World Cup), Cambodia (Volunteer Teaching Work), Indonesia, Thailand, Vietnam, Singapore, Hong Kong, Malaysia.Coached and played for a local football team in Queensland for a year You'll find a blog on some of my travels here - https://conwayp5.wordpress.com/about/

Dublin

Formerly "Saon Group";🎯First and only point of contact for telephone and email customer service queries and complaints🎯Entrusted solely to promote and sell advertising space on the site (multiple deals closed as an intern)🎯Prepared regular press releases and newsletters which were distributed to national press and radio🎯Gained a lot of experience using Google Adwords and tracking their cost efficiency through Google analytics🎯Maintained a database of subscribed and non subscribed users and worked in a sales capacity to upgrade site users to paying members🎯Worked closely with the Managing Director, graphic designers and web developers on a daily basis to keep the website updated, fresh and user friendly

🏆Lundbeck's Initiative of the Year Award🎯Conducted UK/I research which generated leads for a team of 20 sales reps. This involved cold-calling all Irish nursing homes. Delivered presentations on the findings of my research. 🎯Subsequently, the product has shown yearly growth of 40% in a sector with 12% average annual growth🎯Assisted in the design of marketing materials, found the most suitable suppliers and liaised with designers to meet the brief🎯Coordinated arrangements for medical conferences directly with the clients and organised marketing materials and stands for such meetings as well as ensuring that the relevant press attended🎯Responsible for media bookings to promote brands in medical press by constantly liaising with relevant publishing houses and graphic designers to keep brand image constant and brand recognition high among those prescribing each particular medication🎯Facilitated the sales team by preparing and distributing their stock of promotional materials

Technology To Market Program On Campus (Intel/Uc Berkeley Global Challenge), Electronic Commerce

An onsite entrepreneurship program that brought together top student technologists around the globe to participate in an intense start up.

Master Of Science (M.Sc.), Electronic Commerce, 2.1

Honours MSc in eCommerce, a programme that has been ranked 1st in Ireland and 14th in the world by the Eduniversal Best Masters Ranking.

Bbs Bachelor Of Business Studies Hons Degree, Marketing, 2.1