Patrick Cook Email and Phone Number
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Patrick Cook personal email
Patrick Cook is a Certified Salesforce Administrator at Evernorth Health Services.
Evernorth Health Services
View- Website:
- evernorth.com
- Employees:
- 7
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Salesforce AdministratorEvernorth Health Services Aug 2023 - PresentUnited StatesAddress end user help tickets (Service Cloud)Support production team with Salesforce releases and system updatesCreate and modify reports and dashboardsSupport business with system development and enhancements.Monitor and improve data quality.
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Leadership CoachCigna Healthcare Aug 2022 - Aug 2023St Louis, Missouri, United StatesInterface with management and senior leaders to coach on team performance and career development. Analyze data and deliver Tableau insights to management, coaching on areas of improvement, KPIs, and trends. Develop strong relationships with leaders and cross-functional teams to identify reporting needs, provide training and support, and drive continuous improvement through process enhancements and organizational change. Design and maintain management playbooks and training materials to drive consistency across teams, and ensure managers remain focused on coaching and developing aligned staff. -
Pharmacy Implementation And Account ManagerCigna Feb 2021 - Aug 2022St Louis, Missouri, United StatesEnd to end implementation of pharmacy TPA clients with Cigna / Express Scripts business.Create and follow project plans to deliver timely benefit set up and member access to care. Manage downstream build of pharmacy plans to ensure benefit setup meets client intent, quality, and administrative capabilities. Serve as account management point of contact for continuing business including facilitating client meetings, resolving service escalations, fulfilling client reporting needs, and providing marketing materials.
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Medical Implementation ManagerCigna Healthcare Jul 2019 - Jan 2021St Louis, Missouri, United StatesManage account installation, partnering with sales and clients to obtain critical information necessary for account set-up. Present and manage implementation plans to clients and brokers for new and renewing business, guaranteeing timely eligibility completion, pharmacy set up, benefit accuracy, ID card delivery, and claim readiness. Internal liaison for all functional teams during and after case installation to resolve issues, ensure client retention and drive customer satisfaction.
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Case Management Senior SupervisorCigna Healthcare Jul 2017 - Jul 2019St Louis, Missouri, United StatesCoach and develop staff, promoting a growth mindset and thriving through change. Create training documents and deliver new hire and refresher/sustainment training, improving on processes and procedures.Facilitate leadership training including TruCare system launch and Partners in Leadership culture change.Collaborate with peers on case management project teams. Align staff schedules to meet resource management and client expectations. Collaborate with matrix partners to solve critical issues with the Customer Centricity Ambassador team.
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Personal Advocate Care Senior AssociateCigna Healthcare Oct 2013 - Jul 2017St Louis, Missouri, United StatesEngage Cigna members in health and wellness programs and EAP services. Research and resolve escalations regarding client incentives. Meet client performance guarantees through member and provider outreach.
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Life Adventures And Summer Camp (Seasonal)Ymca Jan 2001 - Feb 2014Belleville, Illinois, United StatesSummer camp director. Enroll members in programs at the welcome desk. Operate the mobile rock climbing wall at community events. -
After School Program SupervisorO'Fallon Community Consolidated School District #90 Aug 2004 - Oct 2013O'Fallon, Illinois, United StatesProcess enrollment payments and manage student accounts. Direct staff members and coordinate staff schedules.Plan student activities.
Patrick Cook Education Details
Frequently Asked Questions about Patrick Cook
What company does Patrick Cook work for?
Patrick Cook works for Evernorth Health Services
What is Patrick Cook's role at the current company?
Patrick Cook's current role is Certified Salesforce Administrator.
What is Patrick Cook's email address?
Patrick Cook's email address is pa****@****gna.com
What schools did Patrick Cook attend?
Patrick Cook attended The University Of Arizona Global Campus.
Who are Patrick Cook's colleagues?
Patrick Cook's colleagues are Amanda Houessou, Brian Becker, Shailav Nath Sinha, Praveen Kumar, Ajaykumar Rao, Samuel Di Lella, Diane Siburt.
Not the Patrick Cook you were looking for?
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Patrick Cook
Data Governance | Data Analysis & Reporting | Problem Resolution | Policy Creation | Digital Transformation | Agile Project Management | Team Leadership/Building | Gdpr Implementation | Ccpa ImplementationSan Antonio, Texas Metropolitan Area1usaa.com -
Patrick Cook
Greater Chicago Area10peapod.com, gmail.com, mail.com, gmail.com, webtv.com, gmail.com, hotmail.com, netscape.com, peapod.com, retailbusinessservices.com3 +184758XXXXX
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2mmh.org, mmh.org -
Patrick Cook
Austin, Tx3sunedison.com, ftcsolar.com, bankofamerica.com1 (866) 6XXXXXXX
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1ubs.com
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