Patrick Cook Email & Phone Number

United States

Address end user help tickets (Service Cloud)Support production team with Salesforce releases and system updatesCreate and modify reports and dashboardsSupport business with system development and enhancements.Monitor and improve data quality.

St Louis, Missouri, United States

Interface with management and senior leaders to coach on team performance and career development. Analyze data and deliver Tableau insights to management, coaching on areas of improvement, KPIs, and trends. Develop strong relationships with leaders and cross-functional teams to identify reporting needs, provide training and support, and drive continuous improvement through process enhancements and organizational change. Design and maintain management playbooks and training materials to drive consistency across teams, and ensure managers remain focused on coaching and developing aligned staff.

St Louis, Missouri, United States

End to end implementation of pharmacy TPA clients with Cigna / Express Scripts business.Create and follow project plans to deliver timely benefit set up and member access to care. Manage downstream build of pharmacy plans to ensure benefit setup meets client intent, quality, and administrative capabilities. Serve as account management point of contact for continuing business including facilitating client meetings, resolving service escalations, fulfilling client reporting needs, and providing marketing materials.

St Louis, Missouri, United States

Manage account installation, partnering with sales and clients to obtain critical information necessary for account set-up. Present and manage implementation plans to clients and brokers for new and renewing business, guaranteeing timely eligibility completion, pharmacy set up, benefit accuracy, ID card delivery, and claim readiness. Internal liaison for all functional teams during and after case installation to resolve issues, ensure client retention and drive customer satisfaction.

St Louis, Missouri, United States

Coach and develop staff, promoting a growth mindset and thriving through change. Create training documents and deliver new hire and refresher/sustainment training, improving on processes and procedures.Facilitate leadership training including TruCare system launch and Partners in Leadership culture change.Collaborate with peers on case management project teams. Align staff schedules to meet resource management and client expectations. Collaborate with matrix partners to solve critical issues with the Customer Centricity Ambassador team.

St Louis, Missouri, United States

Engage Cigna members in health and wellness programs and EAP services. Research and resolve escalations regarding client incentives. Meet client performance guarantees through member and provider outreach.

Belleville, Illinois, United States

Summer camp director. Enroll members in programs at the welcome desk. Operate the mobile rock climbing wall at community events.

O'Fallon, Illinois, United States

Process enrollment payments and manage student accounts. Direct staff members and coordinate staff schedules.Plan student activities.