Patrick Cooke Email & Phone Number

Cullman, Alabama

Birmingham, Alabama Area

Travel to new client sites to train on system and field technical issues from existing clients.

Oversee existing projects and provide project plans to the customer and other internal groups. Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product. Prepares the customer for the installation, travel on-site and take the customer through the installation process, and provides training or support to the customer post-installation from a remote location. Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Communicates the customer’s needs/expectations with programmers, other team members, and team leader. Maintains effective communication with customer throughout entire project. Identifies/maintains customer issues and ensures proper resolution.Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution. Prepares training materials and documentation for customers and internal users.

Education record

Computer And Information Sciences And Support Services