Patrick Crawford Email & Phone Number

Crestwood, Il, Us

Naperville, Il / Itasca, Il

Naperville, Il / Itasca, Il

Enterprise Asset Manager – create all physical inventory processes. Coordinate and implement all asset related activities. Supervise all End User Services and remote field computer technicians. Plan change control related activities. Manage a major 3rd party computer services contract.Due to merger activity with Office Depot, I closed the OfficeMax corporate office in Naperville, transitioning the remaining IT assets to our Itasca location. Currently decommissioning the data center in our Elk Groove Village location, moving most to our Itasca location. Creating synergies for Office Depot by working on various projects (cleanup of AD, updating OMX images) Arranged transportation of all servers and network equipment from Elk Grove Village to Itasca. I have a "Whatever it takes approach" to participate and solve any project issues and tasks with cost savings and quality always at the forefront.

On site manager for 14 Desktop Support technicians at John Stroger Jr Hospital and remote hospital locations. Prioritize and distribute all tasks / projects for team. Insure all customer requests are completed correctly in a timely manner. Create and manage project teams for all new desktop initiatives. Develop all reporting metrics for client.

Responsible for 10 Desktop Support and 4 Desktop Engineers serving 5000 clients and 3800 computers. Develop all software packaging and distribution. Establish and maintain service level agreements, insuring all customer requests are completed correctly in a timely manner. Strategically plan all desktop hardware and software life cycles / procurement. Create and manage project teams for all new desktop initiatives. Develop and deliver all monthly desktop reporting metrics for senior management. Design and implement preventative maintenance procedures.

Responsible for 4 on site resident engineers at University of Chicago Hospitals and AHA (American Hospital Association), for both software and hardware repairs. Ensure all service calls are completed correctly and in a timely manner. Provide necessary documentation for all software imaging and hardware implementations. Developed all reporting matrixes for client and Tabin / En Pointe Technical Services

Senior Service Technician on site at University of Chicago HospitalsResponsible for providing training and direction for 4 on site engineers. Ensure all software and hardware service calls are completed correctly and in a timely manner. Provide technicalsupport assistance for 10 internal client help desk personnel.

Technical Support SpecialistSenior Service TechnicianSupervisor for 5 Midwest states with offices in Naperville, ILResponsible for inventory control of regional customer service field office in addition to maintaining full customer service / technical support coverage for 50 technicians in a 5 state area. Additionally, ensure service delivery process is completed properly in a timely manner. Developed systems, standards and procedures for regional customer service centers nationally.

Certificate, Hit Technical / Software Support

Diploma, Electrical, Electronic And Communications Engineering Technology/Technician, 3.95

Activities and Societies: President's ListGraduated with top honors, President's list, Dean's list