Patrick Hall, Pmp Email & Phone Number

Washington, Dc, Us

Mclean, Virginia, United States

Process owner for Power of Attorney and Conservator intake, validation and fulfillment for all Capital One accounts.

Mclean, Virginia, United States

Launched Capital One’s Buy Now Pay Later product ensuring phone and branch agents in Retail Bank, Auto Financing and US Card Lines of Business servicing products were aligned to provide consistent customer service. Partnered with New to Credit team to launch two new Student Credit Cards providing customer feedback and identified pain points to target potential customers. This produced a teen money product and marketing campaign. Prepared agent servicing readiness and supported the Empath customer service portal process launches for 32 US Card products targeting over 12.4M customers ensuring increased process efficiency and Net Promoter Scoring. Developed a data driven call volume analysis process to focus business, agent and tech improvements on insights derived from customer feedback.

Developed Strategic Communications/Change Management Strategy that allowed ERM to align messages of all our products, communicate using the best digital channels and collect and react to relevant feedback from stakeholdersConducted surveys and interviews with internal customers over an eight-month period to ensure the Risk Management Community provided input for our product builds and understood their short and long term benefitsServed as Scrum Master for Enterprise Risk Management Chief of Staff Team and Risk Appetite and Reporting Team facilitating Sprint ceremonies to increase the teams’ ability to complete tasks and accomplish objectivesProvided administrative, resourcing and budgetary support for over 80 contractors with a budget of over $5 million supporting two major Risk Management programs focused on responding to regulatory findingsServed on the Editorial Board for the Enterprise Risk Management Monthly Stakeholder’s Digital Newsletter that communicated the organization's major program and product updates to over 1,700 partners

Mcclean, Va

Manage Chief of Staff Projects and Engagement Team of Scrum, Project and Change Managers for the Retail and Direct Bank Chief of Staff. Ensures the synchronization, prioritization and coordinating of activities among Bank Divisions to support Capital One Strategic Goals. • Supervised the project management of a $4M Workplace Solutions and Retail Bank partnership to reconfigure the space and offerings in 1750 Tysons Office to resolve current issues and make improvements that better fit the unique Bank culture • Managed Retail Bank President’s Monthly Business Review Briefings and Dashboard project which assessed how the business performs against its mission, strategies, and priorities, track metrics in a consistent fashion, and standardize documentation to streamline responses for future regulatory and audit events• Program Manager for team of four project managers, 1 scrum master and 1 data analyst who executed seven major projects in direct support of the Senior Leader Team of Retail and Direct Bank• Coached and mentored junior Project Managers to foster increased collaboration while developing processes and templates to ensure the team conducted projects efficiently • Served as the Agile/JIRA point of contact for Retail Bank COS Team by finding solutions to Agile issues and conducting JIRA training for all team onboarding personnel • Served as Scrum Master for multiple teams up to 24 personnel working on over 20 projects in direct support of the Retail Bank President and his Chief of Staff.

Fort Mcnair

STRATEGIC PLANNING: IADC did not have mechanisms to ensure the Department’s efforts were supporting the Strategic Goals and was unable to measure the effectiveness of the Department’s tasks. Developed the Strategic Plan Measures of Effectiveness and Performance which aggregated the College-wide Strategic Plan assessments that focused on the lines of effort. These products resulted in significant progress in defining and clarifying the relationship among mission, vision, goals, and lines of effort and measurement mechanisms that were lauded by two external assessment team as a ‘Best Practice’ in linking Departmental Actions to Strategic and Institutional Goals.EDUCATION AND TRAINING PROGRAM MANAGER: Inter-American Defense College (IADC) became accredited with the Accrediting Council for Independent Colleges and Schools (ACICS) in 2015. In 2016, ACICS ability to provide accreditation for higher institutions was suspended, jeopardizing the IADC master’s degree accreditation. Developed the strategy to maintain currency accreditation with the ACICS while pursuing accreditation with the Middle States Commission on Higher Education (MSCHE). Enhanced the academic environment and increased the college academic stature by ensuring well-coordinated and synchronized academic efforts across the organization. These efforts allowed the IADC to be accepted as an accreditation candidate by the prestigious Middle States Commission on Higher Education in 15 months, a process which normally requires 3-5 years. MANAGING MULTI-LINGUAL AND MULTI-CULTURAL ORGANIZATIONS: In an environment of decreasing defense budgets and personnel reductions, persuaded the governments of Argentina, Brazil, Mexico, Panama, Peru and the Dominican Republic to increase the number of personnel assigned as faculty and staff to the internationally chartered higher education institution. This increase in staffing allowed the IADC to be fully staffed for the first time in several years.

Islamabad, Pakistan

PROJECT MANAGMENT: Led projects to identify economic-political-military implications and recommends appropriate courses of action to the US political, diplomatic and military leadership up the Presidential level. Conducted crisis action planning in a fluid environment to ensure the completion of US Embassy projects and protection of US economic interests.INTERNATIONAL NEGOTIATIONS: Developed cooperative relationships that produce information related to counter-terrorism issues. Responsible for liaison and coordination with the international civilian, military and Pakistani agencies. Functioned as the principal military advisor to the US Ambassador.

Buenos Aires, Argentina

PROGRAM MANAGEMENT: Coordinated the education and training of the 120,000 person Argentine Armed and Security Forces by US military units over a three year period. Functioned as the lead for all US disaster relief operations occurring in the nation.STRATEGIC PLANNING: Re-established relations between the US and Argentina after a cessation of all cooperation and fostered the first high level US government visit to the nation in two years. Developed a program between the US and Argentina that increased cooperation between the nations and allowed the Argentine government to quickly and effectively respond to flooding in 2013. INTERNATIONAL BUSINESS DEVELOPMENT: Led the efficient management of one of the largest Foreign Military Sales programs in the Western Hemisphere in excess of $249 million. Served as the principal liaison for the Argentine Minister of Defense, Minister of Security and the Commanders of the Argentine Army, Navy and Air Force.

Caracas, Venezuela

PROJECT MANAGMENT: Led projects to identify economic-political-military implications and recommends appropriate courses of action to the US political, diplomatic and military leadership up the Presidential level. Conducted crisis action planning in a fluid environment to ensure the completion of US Embassy projects and protection of US economic interests.INTERNATIONAL NEGOTIATIONS: Developed cooperative relationships that produce information related to counter-terrorism issues. Responsible for liaison and coordination with the international civilian, military and Venezuelan agencies. Functioned as the principal military advisor to the US Ambassador.

Montevideo, Uruguay

PROJECT MANAGMENT: Led projects to identify economic-political-military implications and recommends appropriate courses of action to the US political, diplomatic and military leadership up the Presidential level. Conducted crisis action planning in a fluid environment to ensure the completion of US Embassy projects and protection of US economic interests.INTERNATIONAL NEGOTIATIONS: Developed cooperative relationships that produce information related to counter-terrorism issues. Responsible for liaison and coordination with the international civilian, military and Uruguayan agencies. Functioned as the principal military advisor to the US Ambassador.

Miami, Florida

Asuncion, Paraguay

Master Of Arts (M.A.), Latin American Studies, Economics And Political Science

Graduated with Honors in Latin American Studies - Political Science and Economics Focus. Master's Thesis analyzed Venezuelan Democracy.

Masters In Strategic Defense Planning And Strategic Political And Economic, Strategic Planning

Activities and Societies: Prepared my course thesis on the role of the Latin American Armed Forces in Defense and Development. Prepared.

Bachelor Of Science (B.S.), Economics

Graduated with a Degree in Economics. Served as the Commander of the Reserve Officer Training Corps Battalion.