Patrick Dall Email & Phone Number

San Ramon, Ca, Us

Saint Petersburg, Fl, Us

Operational responsibility for BPO Contact Center, covering 10 distinct lines of business across inbound calls and email management. Duties include full responsibility for platforms operations including Virtual Contact Center, WFM, Speech Analytics, Jira and Gamification. New program setup and ongoing administration of all call center IVR flows. Creation and maintenance of all contact center reporting to include billing, performance management and client facing reports. Optimize center operations by implementing best practices of knowledge and procedures.

Largo, Fl, Us

Full responsibility for all sales and operations aspects Of 4 distinct campaigns consisting of up to 6 million calls annually. Campaigns include inbound sales, outbound sales, and customer service. Duties include daily review of operational and sales performance to maximize performance. Responsible for sales performance, employee relations, staff planning, employee administration, and payroll functions.

Largo, Fl, Us

Direct responsibility for call center operations including scheduling/staffing, call flow, operational reporting, employee setup and payroll.

Largo, Fl, Us

Responsible for all sales performance aspects of verification department. Recruited new associates, participated in associate training, and developed supervisors to achieve maximum performance.