Technical Support Representative
CurrentPresent Residential Technical Support• Deliver superior quality and world class customer service as measured by performance objectives • Respond to inbound customer calls and provide troubleshooting and technical support by following specific call procedures and guidelines. • Deliver responses which consistently exceed client expectations in terms of responsiveness and accuracy • Maintain the highest level of professionalism and courtesy at all times • Communicate/escalate issues to Supervisors when assistance on call resolution is required