Technical Support Representative
Current- Present Residential Technical Support
- Deliver superior quality and world class customer service as measured by performance objectives
- Respond to inbound customer calls and provide troubleshooting and technical support by following specific call procedures and guidelines.
- Deliver responses which consistently exceed client expectations in terms of responsiveness and accuracy
- Maintain the highest level of professionalism and courtesy at all times
- Communicate/escalate issues to Supervisors when assistance on call resolution is required