Patrick K. Email & Phone Number

Sofia, Bulgaria & Plovdiv, Bulgaria

Position: Team Leader - VIP Account managers for 10bet.co.uk & 10bet.comMain responsibilities: - Proactive monitoring of the VIP Account Managers` daily work via chat, phone and email aimed at increasing customers retention and value via different marketing campaigns - Account management monitoring of key clients / VIP clients and assisting in resolving issues - Managing VIP Account Managers team, developing appropriate training and providing coaching - Define, set, and apply quality standards in work processes - Represent a focal point of contact for the team and contribute on behalf of the team to strategy and planning meetings - Help to execute company strategy to increase retention, loyalty, and lifetime value - On-board new employees in work processes by acting as a mentor and trainer - Support VIP Account Managers in creating VIP account plans focusing on customer value growth - Analyze reports to identify patterns in VIP behavior to upgrade opportunities

Sofia, Bulgaria

Position: VIP account manager for www.10bet.com (German-speaking and international)Responsible for building and managing strong long-term relationships with high-end customers and VIP Casino/Sports users by interacting with them through chat, phone and email, with the aim of extracting maximum value within their respective segments. Thriving on selling, negotiating and working towards achieving set targets, without ever losing sight of what’s best for the customer while remaining commercially aware of the business needs and licensing regulatory requirements.

Sofia, Bulgaria

Position: Customer Support Specialist for www.10bet.com (German-speaking and international)Main responsibilities: - Communicating with customers through various channels - Maintaining a positive, empathetic and professional attitude toward customers at all times - Keeping records of customer interactions, comments and complaints - Follow up on customer problems to ensure the correct solution was carried out - Compliant with all applicable company rules, policies and procedures

Sofia, Bulgaria

Position: Customer Support Specialist for German players (Product by Supercell)Main responsibilities: - Help out the players with any issues they might have via tickets & chat - Make a case by case player-focused decisions in order to provide the best player experience - Identify trending issues and bugs submitted by players and communicate them to the appropriate teams - Achieving great customer satisfaction, focusing on clients’ needs, offering the best possible solution - Actively and creatively contributing to the whole support process, thus providing the best services for the clients

Karlsruhe, Germany

Position: Banker at Deutsche Bausparkasse Badenia - part of the Generali GroupThe first three years represent the training which is carried out dual in the school and the company:- Basic knowledge of banking- Participation in training courses in the key training areas of customer-, credit- and sales support- Processing business cases and thereby an essential part of the respective groups- Advising customers and sales representatives on all issues related to building savings and financingMain responsibilities after training:- Checking credit documents as well as allocation requirements- Checking the applicants' creditworthiness before deciding on loan applications- Determining the lending limit- Setting the interest and repayment rates- Processing loan agreements- Checking the financing plan and real security- Taking care of land register entries- Creation of certificates- Mediate pre-financing and interim loans- Final processing after repayment: - Deregistration of the Schufa registration - Cancellation of building insurance - Deregistration of land register entriesFurther areas of responsibility:- Contact person for credit-specific queries - especially the final report processing- Training new colleagues in different areas of responsibility- The assistance of the trustee when adding/removing sensitive documents/certificates from the in-house central safe