Patrick Dugan Email & Phone Number

United States

How can LSSG help me Improve Processes?Understand the Current ProcessLSSG's unique approach to building a model, the” digital twin” of your process, prompts you to ask crucial questions and connect previously disparate information. This process reveals the critical timings necessary for optimal process performance. Moreover, this understanding paves the way for effective problem-solving.Accurately Predict How Changes PerformSimulation is not just a winner, it's a clear winner. It's the most effective and accurate way to predict the impact of process change. By building a model, you can compare alternatives side by side, implementing any changes in the model first. This clarity and ease of use give you the confidence that no other technology can match predicting future performance from process changes.Convince GatekeepersA simulation model is not just a tool; it's a persuasive tool. Show people why the current process performs as designed. Then, allow others to participate in the process and see why specific changes work and others don’t. They will jump on board and support the best solution when they see why things work. LSSG and its simulation model give you the power to convince gatekeepers and influence the best decisions.

New Jersey, United States

Redesign critical work process for Verizon Global Services Group. Redesign approaches included Lean,Design for Lean Six Sigma, Animated simulation and optimization and Pega workflow designs and user stories. Also developed decision models to improve quality decision making.This included decision analysis approaches that converted vague decision structures into more precise mathematical models all leading to better decisions.

Canandaguia New York

The Lean Six Sigma Group specializes in process simulation to help companies quickly improve their process. Through simulation we make process information actionable!

Rochester, New York

Syracuse, New York Area

• Provide end to end support to department heads to achieve significant cost reduction and productivity improvement through Lean and Six Sigma Methodologies.• Lead the Six Sigma Team in the end to end mapping of the site supply chain uncovering over five million dollars in potential cost reduction• Assisted departments in implementing Gemba Walks, 5S, Standard Work, Visual Management, TPS and Lean practices across the entire manufacturing site.• Provide leadership and direction and mentorship to Black Belts and Lean Leaders through Transactional DMAIC Lean projects • Trained black belts and executives in DMAIC and DFLSS and Lean methodologies and supporting tools such as Minitab, lean value stream mapping.• Worked with Champions to uncover and assess six sigma and lean opportunities through “kaizen events”. • Communicated the teams progress to the Executive Director and other member of the senior leader ship team

Basking Ridge, New Jersey

Coach 20 black belts on thier Design for Six Sigma Projects. Organize and facilitate Innovation Boot Camps for the business units to generate new design concepts and launch new services. Organize and facilitate "work outs" for DMAIC projects to rapidly achieve cost reduction targets.Train potential belts in Design for Lean Six Sigma and Six Sigma.

Rochester, New York

Multibillion dollar global solutions and business process management services division of Xerox selling outsourcing and business process management services to Fortune 1000 companies Identify new business opportunities while expanding sales with existing clients, partnering with 20 client sponsors major account sales reps targeting large business process outsourcing opportunitiesLead the process simulation engagement at a Major University Medical Center leading to an 11.8 million dollar annual contract.Lead market supply chain consulting sales process and consulting effort at a fortune 500 specialty insurer generated $21 million dollars of hard cost savings over a three-year period. Lead the consulting engagement at the US Department of Federal Aviation Administration. Used advanced facilitation skills to incorporate the needs of 18 FAA agencies and secured a managed services contract of 6 million dollars annually.Developed Efficiency Engineering consulting methodology – an innovative approach that reduces process costs by double digits and improves process efficiency by 10X. The Methodology is unique in that it is it is fast - 60-90 - days and is based on simulation. The methodology is focused on creating sales demand:

Master Of Business Administration - Mba, Public Administration, 3.5

Decision Analysis And Risk Management

Mba, Business