• Delivery leader charged with ownership of one or more complex client solutions. The typical client has a complex engagement spanning multiple Epsilon products and teams. • Partner with Client Services/Sales to ensure client satisfaction and assist with selling new business opportunities. • Client facing subject matter expert and partner for day to day and new initiatives. • Responsible for leading across all disciplines (Project Management, BSA, Developers, QA, Campaign)

Lead the delivery and management of custom Marketing Data Warehouse solutions for new and existing customers. Project work has ranged from small change orders to 6-12 month new system builds. Mentor BSA's at all levels to develop Epsilon SDLC best practices and technical skills. Manage client solutions in a large, complex matrixed delivery organization.

During my six years as a Project Manager, I have worked as a Project Manager and Business Systems Analyst, comfortably filling either role as needed on five database marketing solutions spanning multiple industries.

Responsible for all aspects of the BSA role - Requirements, Solution Design, Data research, Ad Hoc Reporting, Testing, Campaign development

• Worked on the design and development of a company wide data warehouse and reporting solution• Developed structured and ad-hoc reports in all business areas, with a focus on sales and customer analysis• Served as a key member of the team that successfully upgraded the company’s ERP system from JD Edwards World to Microsoft Axapta• Solely built ETL processes to convert data from all business areas during the ERP conversion• Assisted in the planning, design, implementation and training for two major sales order entry system deployments• Functioned as main technical contact for 50+ member sales force

• Designed and built Marketing and Customer Relationship database solutions for clients in a variety of industries• Developed ETL processes with Data Junction and SQL Server DTS for the cleansing and transformation of customer data• Performed data analysis and reporting with a wide variety of tools including Crystal Reports, Business Objects, Excel and Access

• Worked with a team of eight technicians to install, configure and maintain Bloomberg equipment for over 1,000 customers in the Chicago region• Supported and installed routing equipment, telecommunications circuitry, software, PC hardware, printers and physical LAN wiring at Bloomberg customer sites• Communicated technical and network design requirements to customers prior to installing Bloomberg equipment and services• Worked with customer technical support, phone company technicians and electrical contractors to resolve network integration problems