I spent much of my early careers as a Desktop Support Tech and experienced ITSM systems as a user of various systems including Remedy, ServiceCenter, and vFire. During that time I accepted many stretch assignments, volunteering for various additional duties or assisting with testing or troubleshooting devices and processes. That led to my next position as a Business Process Analyst working with the PC Support Product Owner, leveraging my experience in troubleshooting, communication, and problem solving skills to help develop new processes, and redesign existing ones for greater efficiency, auditability, tracking and consistency. From there I transitioned over to the Development side of the house, implementing the requirements provided by Service Owners, first in vFire then in ServiceNow which I currently support.
Listed skills include Dod, Military, Security Clearance, Software Development, and 10 others.