Patrick Flaherty Email & Phone Number

Worcester, Massachusetts, United States

Andover, MA

- Provided leadership on hundreds of security installation and rehabilitation projects of various sizes and in various industries, including new construction sites and high sensitivity areas of existing sites. - Managed product and labor cost to maximize project profitability and minimize risk. - Managed material procurement and delivery. - Controlled and.

Norwood, MA

After heading up the Service Division at LAN-TEL, I am excited to take on a newly created role that allows me to work independently on projects that move at a rapid pace and require creative, hands on problem solving. I handle a variety of small and mid-sized projects in the company's physical security and tel-data (IT) spheres, with a focus on fast.

Norwood, MA

As the Director of Service, I bore ultimate responsibility for the successful coordination, execution, and billing of service work and rapid completion projects; the creation and supervision of Service Agreements and Software Service Agreements between LAN-TEL and our service customers; and the existence of an effective and progressive service center for.

Norwood, MA

As the Service Coordinator my primary responsibility is to drive, schedule, and maintain the operations of the Service Department, both in house and in the field. I do that through thoroughness, effective customer contact, and the effective management of in-house resources. I also manage mid-size telecommunications and security projects and provide PM.

Peabody, MA

• Sole responsibility for creating and managing the schedule for all company field operations with the objective of exceeding departmental revenue goals, completing projects in a timely manner, and responding to customer.
• Prepare all incoming service and inspection reports for billing. Review reports for deficiencies, upgrade recommendations, and customer requests that can become revenue opportunities.
• Interface with customers to pursue service and inspection leads. Generate quotes for additional service and inspection work; convert approved quotes into sales orders and inspection agreements.
• Communicate with customers via phone and email with the goal of addressing emergent service needs, seeking out additional product applications, and fostering positive provider/customer relationships.
• Coordinate with company's engineering, procurement, and sales departments to achieve cohesive internal operation.
• Communicate daily schedule, as well as unexpected changes, to all field technicians. Coordinate field operations with customers, subcontractors, and fire officials as necessary.

Greater Boston Area

• Supervised a staff of up to twenty employees daily, including tour conductors and guest service staff.
• Organized, modified, and communicated daily operations schedule to all field staff. Daily operations often accounted for more than three thousand passengers per day.
• Altered schedule on the fly throughout the operations day to account for ticket sales, traffic conditions, and other factors.
• Maintained contact contact with ticket sales locations and corporate office and coordinated to maintain efficient operation.
• Prepared semiannual performance reviews for staff under my supervision.
• Daily customer interaction, both in person and via phone.

Greater Boston Area

• Daily and continuous in person customer interaction.
• Supervised ticket sales and departure operations during supervisor breaks and absences.
• Performed cashier duties such as handling cash and credit card transactions.