Senior Customer Service Manager
CurrentManagement of Customer Support Reps, Order Entry Reps, Consultants and Lead CSR.
Oct 2023 - Present
AeroLeads people directory · profile
Patrick Floyd Email & Phone Number
Senior Customer Service Manager at Wolfram Research
at
Wolfram
1 work email found
@wolfram.com
1 phone found area 217
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Service Manager at Wolfram Research
Location
Urbana-Champaign Area, United States, United States
Company size
Who is Patrick Floyd? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Patrick Floyd is listed as Senior Customer Service Manager at Wolfram Research at Wolfram, a company with 636 employees, based in Urbana-Champaign Area, United States, United States. AeroLeads shows a work email signal at wolfram.com, phone signal with area code 217, and a matched LinkedIn profile for Patrick Floyd.
Patrick Floyd previously worked as Senior Customer Service Manager at Wolfram and Customer Support Manager at Wolfram. Patrick Floyd holds Associates, Liberal Arts from Parkland College.
Company email context
Email format at Wolfram
This section adds company-level context without repeating Patrick Floyd's masked contact details.
{first_initial}{last}@wolfram.com
89% confidence
AeroLeads found 1 current-domain work email signal for Patrick Floyd. Compare company email patterns before reaching out.
Profile bio
About Patrick Floyd
I know Customer Service, I love it. It comes naturally to me. I am hardworking, dedicated, loyal, not afraid to learn and can handle challenges.
Listed skills include Customer Satisfaction, Customer Service, Training, Management, and 44 others.
Current workplace
Patrick Floyd's current company
Company context helps verify the profile and gives searchers a useful next step.
Wolfram
10 roles · 31 years
Patrick Floyd work experience
A career timeline built from the work history available for this profile.
Customer Support Manager
Jan 2020 - Oct 2023
Customer Support Supervisor
Promoted 10/20/2014 to Supervisor of Customer Service and Order Entry
Oct 2014 - Jan 2020
Customer Service Lead
Answer large volume of emailsAnswer incoming callsSoftware RegistrationSpreadsheet trackingReturnsTrouble shooting computer problemsTrainingPerformance ManagementHiringCommunicationRelationship ManagementRetentionSales
Jul 2008 - Jan 2020
Customer Service
Resolving difficult issues and errors ReturnsSpreadsheet trackingPromotion from Saleshttps://www.pattersonofficesupplies.com/app.aspx?cmd=choosemarket
Dec 2003 - Jul 2008
Call Center Manager
Call Center Closed. Managed 250 sales representatives in 10 Western states.Implemented training course for new recruits - speeding profitability.Relocated
Jul 2003 - Dec 2003
Senior Call Center Manager
Responsible for the development of a team of 20 Customer Service Representatives in the Life Insurance industry. Day to Day Call Center metric reporting. Including budgeting, staffing, forecasting, scheduling and call volume analysis. Managed company Retention program. Program resulted in a savings of 30 million dollars in policy account value. Responsible.
Jan 2000 - Jan 2003
Card Customer Service Manager
Responsible for the growth and development of a team of twenty Customer Service Representatives in affinity cards. Educate and cross-train on retail banking products. Perform Quality Control on each team members calls. Instruct each team member on goal setting and offer feedback on meeting goals. Handle escalated Customer concerns for all product.
Jan 1999 - Jan 2000
Senior Customer Service Manager/Bank Officer
Managed Team of nineteen Customer Service Agents. Delivered feedback in regard to position expectations and personal growth goals. Responsible for delivering a variety of daily, weekly and monthly reports on contractual agreement status.Relocated from Lafayette, IN to Charlotte, NCCompany acquired by MBNA America
Jan 1995 - Jan 1999
Production Manager Bank Officer
Bank One Credit Cards
Started as entry level Customer Service Call Center RepresentativePromoted to Team SupervisorPromoted to Production Manager and Bank OfficerCompany acquired by PNC National Bank
1995 - 1998
~3 yrs
Team & coworkers
Colleagues at Wolfram
Other employees you can reach at wolfram.com. View company contacts for 636 employees →
MH
Marca Hernandez
Colleague at Wolfram
Champaign, Illinois, United States, United States
View →
DW
Denise William
Colleague at Wolfram
Oxford, England, United Kingdom, United Kingdom
View →
AE
Ahmed E.
Colleague at Wolfram
Egypt, Egypt
View →
DE
Dan Evans
Colleague at Wolfram
Bicester, England, United Kingdom, United Kingdom
View →
JE
Jofre Espigule
Colleague at Wolfram
Barcelona, Catalonia, Spain, Spain
View →
RO
Robert Owens
Colleague at Wolfram
Mahomet, Illinois, United States, United States
View →
VA
Van Anh Heath
Colleague at Wolfram
Champaign, Illinois, United States, United States
View →
JH
Joy Howell
Colleague at Wolfram
Fisher, Illinois, United States, United States
View →
LU
Leanne Ussher
Colleague at Wolfram
New York City Metropolitan Area, United States
View →
MS
Mark Sofroniou
Colleague at Wolfram
Bologna, Emilia-Romagna, Italy, Italy
View →
Marca Hernandez
Colleague at Wolfram
Champaign, Illinois, United States, United States
View →
DW
Denise William
Colleague at Wolfram
Oxford, England, United Kingdom, United Kingdom
View →
AE
Ahmed E.
Colleague at Wolfram
Egypt, Egypt
View →
DE
Dan Evans
Colleague at Wolfram
Bicester, England, United Kingdom, United Kingdom
View →
JE
Jofre Espigule
Colleague at Wolfram
Barcelona, Catalonia, Spain, Spain
View →
RO
Robert Owens
Colleague at Wolfram
Mahomet, Illinois, United States, United States
View →
VA
Van Anh Heath
Colleague at Wolfram
Champaign, Illinois, United States, United States
View →
JH
Joy Howell
Colleague at Wolfram
Fisher, Illinois, United States, United States
View →
LU
Leanne Ussher
Colleague at Wolfram
New York City Metropolitan Area, United States
View →
MS
Mark Sofroniou
Colleague at Wolfram
Bologna, Emilia-Romagna, Italy, Italy
View →
2 education records
Patrick Floyd education
Associates, Liberal Arts
Liberal Arts And Sciences, General Studies And Humanities
FAQ
Frequently asked questions about Patrick Floyd
Quick answers generated from the profile data available on this page.
What company does Patrick Floyd work for?
Patrick Floyd works for Wolfram.
What is Patrick Floyd's role at Wolfram?
Patrick Floyd is listed as Senior Customer Service Manager at Wolfram Research at Wolfram.
What is Patrick Floyd's email address?
AeroLeads has found 1 work email signal at @wolfram.com for Patrick Floyd at Wolfram.
What is Patrick Floyd's phone number?
AeroLeads has found 1 phone signal(s) with area code 217 for Patrick Floyd at Wolfram.
Where is Patrick Floyd based?
Patrick Floyd is based in Urbana-Champaign Area, United States, United States while working with Wolfram.
What companies has Patrick Floyd worked for?
Patrick Floyd has worked for Wolfram, Wolfram Research, Patterson Companies, Inc., Swiss Colony Retail Brands, and Axa Equitable.
Who are Patrick Floyd's colleagues at Wolfram?
Patrick Floyd's colleagues at Wolfram include Marca Hernandez, Denise William, Ahmed E., Dan Evans, and Jofre Espigule.
How can I contact Patrick Floyd?
You can use AeroLeads to view verified contact signals for Patrick Floyd at Wolfram, including work email, phone, and LinkedIn data when available.
What schools did Patrick Floyd attend?
Patrick Floyd holds Associates, Liberal Arts from Parkland College.
What skills is Patrick Floyd known for?
Patrick Floyd is listed with skills including Customer Satisfaction, Customer Service, Training, Management, Call Centers, Analysis, Troubleshooting, and Sales.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Patrick Floyd you were looking for.
Patrick Floyd
6 email domains
Patrick Floyd
1 email domain
Patrick Floyd
3 email domains
Patrick Floyd
3 email domains