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Patrick Mcgowan Email & Phone Number
Head of Product and UX | Managing Principal | Senior Director of UX | Senior Product Manager
at
The Service Design Group
1 work email found
@theservicedesigngroup.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Product and UX | Managing Principal | Senior Director of UX | Senior Product Manager
Location
Chapel Hill, North Carolina, United States
Company size
Who is Patrick Mcgowan? Overview
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Quick answer
Patrick Mcgowan is listed as Head of Product and UX | Managing Principal | Senior Director of UX | Senior Product Manager at The Service Design Group, a company with 2 employees, based in Chapel Hill, North Carolina, United States. AeroLeads shows a work email signal at theservicedesigngroup.com and a matched LinkedIn profile for Patrick Mcgowan.
Patrick Mcgowan previously worked as Head of Design and CEO at The Service Design Group and Co-Instructor - Design, Innovation & Entrepreneurship at North Carolina State University. Patrick Mcgowan holds Mba, General Management from Unc Kenan-Flagler Business School.
Company email context
Email format at The Service Design Group
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{first}@theservicedesigngroup.com
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AeroLeads found 1 current-domain work email signal for Patrick Mcgowan. Compare company email patterns before reaching out.
Profile bio
About Patrick Mcgowan
Patrick Mcgowan is a Head of Product and UX | Managing Principal | Senior Director of UX | Senior Product Manager at The Service Design Group. Colleagues describe them as "Patrick is a thought leader in the servitization space. His ability to explain the concepts & underlying business models combined with the drive to turn ideas into actionable service roadmaps make him and the Service Design Group a great partner in the transformation from a product-centric to a service-centric business. I always enjoy the conversations we have on the subject. "
Current workplace
Patrick Mcgowan's current company
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The Service Design Group
14 roles
Patrick Mcgowan work experience
A career timeline built from the work history available for this profile.
Head Of Design And Ceo
CurrentLeadership for 10 - 30 person multi-disciplinary teams achieving:- 90% ideation to launch success rate across industries- 3 to 9 month ROI for transformative products and experiences- Business model innovation in biotech, life sciences and consumer industries- Product, offering and service strategy in SaaS and enterprise software- CX transformation in.
Jan 2016 - Present
Co-Instructor - Design, Innovation & Entrepreneurship
CurrentEntrepreneurship and intrapreneurship expert for Doctor of Design Students, including:- Developing course material in entrepreneurship, business models and innovation management- Providing thought leadership and practice-based learning and discussion opportunities
Aug 2021 - Present
Senior Consultant
Leadership for 5 to 20 person team of user researchers and designers achieving:- User-centered research and service design program for US Department of Veterans Affairs- Improved access to Telehealth services for underserved veteran populations- CX transformation and shared services optimization for US Department of Agriculture- Significant reduction in.
Sep 2017 - Aug 2018
Strategy Director
Business strategy for IBM Supply Chain, CPQ and Marketing Automation Software, including:- Creating and maintaining financial portfolio methodology and analysis- Operationalizing competitive and market intelligence- Recommending and vetting inorganic and organic growth opportunities- Connecting and automating product and finance data
Aug 2016 - Aug 2018
Senior Product Portfolio Manager
Product portfolio management for IBM Social Business and Workplace Collaboration software, including:- Defining and delivering product roadmaps- Establishing competitive research practice and methods- Developing win/loss analysis and insights- Driving portfolio-wide re-branding- Producing a top 3 most visited IBM.com web property- Launching a self-service.
Aug 2014 - Jul 2016
Senior Product Manager
Product management for IBM Meetings, Voice over IP and Partner Solutions Catalog, including:- Owning and driving product roadmap- Establishing and evolving market and competitive intelligence- Launching partner resell and direct sales channels- Productizing Apple iOS and Android mobile applications- Presenting at conferences and tradeshows- Representing.
Aug 2012 - Jul 2014
Product Manager
Product Management for IBM Docs, including:- Commercializing R&D technology for collaborative document, presentation and spreadsheet editors- Transforming product features using user-centered design methodologies- Developing business case and investment justification- Establishing MVP guardrails and direction- Promoting and guiding agile methodologies
Aug 2011 - Jul 2012
Art And Creative Director
Design leadership and direction for 60 - 70 person UX, UI, and Visual Design Team, including:- Setting and driving product design strategy- Owning integrations of acquired software products and companies- Developing executive presentations and analyst briefings- Responding to, visiting and managing priority customer accounts- Representing IBM design at.
Aug 2008 - Jul 2011
Customer Experience Architect
Business Process and Service Design for IBM Global Services, Lender Business Processes, including:- Establishing and driving CX, UX and UI vision- Defining and executing on product and service roadmap- Developing business process outsourcing models- Understanding and prioritizing business and user requirements- Creating and refining personas and jobs to be.
Aug 2006 - Jul 2008
User Experience Design Lead
Design leadership for 10 - 20 person UX, visual design, development and user research team, including:- Supporting over 25 product releases across 10 products- Leading design vision and delivery for Gartner Magic Quadrant leading product- Presenting design strategy to executive leadership- Presenting product and UI/UX roadmap to customers- Coordinating.
Aug 2004 - Jul 2006
Senior User Experience Designer
Design leadership and direction for 5 - 10 person UX, UI, visual design and user research team, including:- Defining product design strategy- Establishing product roadmaps and visions- Presenting design direction to executive leadership- Creating design standards and guidelines- Developing an in-line, context-specific help system- Triaging defects.
Aug 2002 - Jul 2004
Staff User Experience Designer
UX and UI Design, Development, Test, QA, Globalization and Accessibility, including:- Designing and developing user interfaces- Blueprinting and organizing software system architecture- Developing and executing test cases- Serving as the focal for globalization and translation verification testing- Serving as the focal for human accessibility compliance.
May 2000 - Jul 2002
User Interface Designer
UX, UI and visual design, including:- Creating visual design artifacts and product samples- Designing software user interfaces- Supporting technical documentation and user information
Nov 1999 - Apr 2000
2 education records
Patrick Mcgowan education
Mba, General Management
Bachelor'S Degree, Art And Design
FAQ
Frequently asked questions about Patrick Mcgowan
Quick answers generated from the profile data available on this page.
What company does Patrick Mcgowan work for?
Patrick Mcgowan works for The Service Design Group.
What is Patrick Mcgowan's role at The Service Design Group?
Patrick Mcgowan is listed as Head of Product and UX | Managing Principal | Senior Director of UX | Senior Product Manager at The Service Design Group.
What is Patrick Mcgowan's email address?
AeroLeads has found 1 work email signal at @theservicedesigngroup.com for Patrick Mcgowan at The Service Design Group.
Where is Patrick Mcgowan based?
Patrick Mcgowan is based in Chapel Hill, North Carolina, United States while working with The Service Design Group.
What companies has Patrick Mcgowan worked for?
Patrick Mcgowan has worked for The Service Design Group, North Carolina State University, Technical Assent, Ibm, and Ibm Ix.
How can I contact Patrick Mcgowan?
You can use AeroLeads to view verified contact signals for Patrick Mcgowan at The Service Design Group, including work email, phone, and LinkedIn data when available.
What schools did Patrick Mcgowan attend?
Patrick Mcgowan holds Mba, General Management from Unc Kenan-Flagler Business School.
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