Leadership for 10 - 30 person multi-disciplinary teams achieving:- 90% ideation to launch success rate across industries- 3 to 9 month ROI for transformative products and experiences- Business model innovation in biotech, life sciences and consumer industries- Product, offering and service strategy in SaaS and enterprise software- CX transformation in industrial equipment, Ecommerce and consumer industries- Design, launch and continuous improvement of multiple AI and ML… Show more Leadership for 10 - 30 person multi-disciplinary teams achieving:- 90% ideation to launch success rate across industries- 3 to 9 month ROI for transformative products and experiences- Business model innovation in biotech, life sciences and consumer industries- Product, offering and service strategy in SaaS and enterprise software- CX transformation in industrial equipment, Ecommerce and consumer industries- Design, launch and continuous improvement of multiple AI and ML infused digital and field services- Multiple national and international presentations on design leadership, innovation and managementProducts, experiences and services designed and delivered include:- A remote rodent monitoring platform and device-as-a-service for commercial pest control- Multiple AI+ML data, inline instrumentation, software and service packages for industrial optimization- A product + service portfolio to drive enterprise SaaS ARR- The business and individual tax filing system for North Carolina- A box subscription for veterinary offices- A reusables ecosystem for quick service restaurants- An Ecommerce data and identity platform service- An AI-driven concierge kioskClients include:- PTC Software- Generac- Novonesis- Dart Container- Bayer- NC Department of Revenue- Johnson Controls- Taco Bell- Etix Show less

Entrepreneurship and intrapreneurship expert for Doctor of Design Students, including:- Developing course material in entrepreneurship, business models and innovation management- Providing thought leadership and practice-based learning and discussion opportunities

Leadership for 5 to 20 person team of user researchers and designers achieving:- User-centered research and service design program for US Department of Veterans Affairs- Improved access to Telehealth services for underserved veteran populations- CX transformation and shared services optimization for US Department of Agriculture- Significant reduction in cost to serve, resulting in an award from The White House and President

Business strategy for IBM Supply Chain, CPQ and Marketing Automation Software, including:- Creating and maintaining financial portfolio methodology and analysis- Operationalizing competitive and market intelligence- Recommending and vetting inorganic and organic growth opportunities- Connecting and automating product and finance data

Product portfolio management for IBM Social Business and Workplace Collaboration software, including:- Defining and delivering product roadmaps- Establishing competitive research practice and methods- Developing win/loss analysis and insights- Driving portfolio-wide re-branding- Producing a top 3 most visited IBM.com web property- Launching a self-service trail platform and Ecommerce channel

Product management for IBM Meetings, Voice over IP and Partner Solutions Catalog, including:- Owning and driving product roadmap- Establishing and evolving market and competitive intelligence- Launching partner resell and direct sales channels- Productizing Apple iOS and Android mobile applications- Presenting at conferences and tradeshows- Representing and positioning product performance to analysts- Developing executive presentations for annual developer, user and… Show more Product management for IBM Meetings, Voice over IP and Partner Solutions Catalog, including:- Owning and driving product roadmap- Establishing and evolving market and competitive intelligence- Launching partner resell and direct sales channels- Productizing Apple iOS and Android mobile applications- Presenting at conferences and tradeshows- Representing and positioning product performance to analysts- Developing executive presentations for annual developer, user and customer conference Show less

Product Management for IBM Docs, including:- Commercializing R&D technology for collaborative document, presentation and spreadsheet editors- Transforming product features using user-centered design methodologies- Developing business case and investment justification- Establishing MVP guardrails and direction- Promoting and guiding agile methodologies

Design leadership and direction for 60 - 70 person UX, UI, and Visual Design Team, including:- Setting and driving product design strategy- Owning integrations of acquired software products and companies- Developing executive presentations and analyst briefings- Responding to, visiting and managing priority customer accounts- Representing IBM design at conferences and workshops- Coaching, mentoring and recruiting design talent- Developing a product design system-… Show more Design leadership and direction for 60 - 70 person UX, UI, and Visual Design Team, including:- Setting and driving product design strategy- Owning integrations of acquired software products and companies- Developing executive presentations and analyst briefings- Responding to, visiting and managing priority customer accounts- Representing IBM design at conferences and workshops- Coaching, mentoring and recruiting design talent- Developing a product design system- Establishing UX guidelines and standards- Producing a cross-product UX and UI code library- Optimizing internal headcount and cost-accounting systems- Creating a website design strategy- Launching 5 major IBM websites- Performance recognized with IBM sponsorship for MBA education Show less

Business Process and Service Design for IBM Global Services, Lender Business Processes, including:- Establishing and driving CX, UX and UI vision- Defining and executing on product and service roadmap- Developing business process outsourcing models- Understanding and prioritizing business and user requirements- Creating and refining personas and jobs to be done models- Leading rapid prototyping and POCs (proof of concept) initiatives- Producing product marketing and… Show more Business Process and Service Design for IBM Global Services, Lender Business Processes, including:- Establishing and driving CX, UX and UI vision- Defining and executing on product and service roadmap- Developing business process outsourcing models- Understanding and prioritizing business and user requirements- Creating and refining personas and jobs to be done models- Leading rapid prototyping and POCs (proof of concept) initiatives- Producing product marketing and value proposition materials- Recruiting, mentoring and developing design talent Show less

Design leadership for 10 - 20 person UX, visual design, development and user research team, including:- Supporting over 25 product releases across 10 products- Leading design vision and delivery for Gartner Magic Quadrant leading product- Presenting design strategy to executive leadership- Presenting product and UI/UX roadmap to customers- Coordinating design activities with development and engineering teams- Support release management activities- Training design… Show more Design leadership for 10 - 20 person UX, visual design, development and user research team, including:- Supporting over 25 product releases across 10 products- Leading design vision and delivery for Gartner Magic Quadrant leading product- Presenting design strategy to executive leadership- Presenting product and UI/UX roadmap to customers- Coordinating design activities with development and engineering teams- Support release management activities- Training design team members- Recruiting, mentoring and growing design talent- Performance recognized with IBM Stock Grant Show less

Design leadership and direction for 5 - 10 person UX, UI, visual design and user research team, including:- Defining product design strategy- Establishing product roadmaps and visions- Presenting design direction to executive leadership- Creating design standards and guidelines- Developing an in-line, context-specific help system- Triaging defects- Supporting sales with POCs and RFPs- Visiting customers and delivering product briefings- Participating in… Show more Design leadership and direction for 5 - 10 person UX, UI, visual design and user research team, including:- Defining product design strategy- Establishing product roadmaps and visions- Presenting design direction to executive leadership- Creating design standards and guidelines- Developing an in-line, context-specific help system- Triaging defects- Supporting sales with POCs and RFPs- Visiting customers and delivering product briefings- Participating in customer councils- Presenting at industry conferences- Publishing technical papers- Recruiting and training new design talent- Performance recognized by IBM Corporate Outstanding Achievement Award- Contribution recognized by IBM Corporate Outstanding Innovation Award Show less

UX and UI Design, Development, Test, QA, Globalization and Accessibility, including:- Designing and developing user interfaces- Blueprinting and organizing software system architecture- Developing and executing test cases- Serving as the focal for globalization and translation verification testing- Serving as the focal for human accessibility compliance- Authoring customer samples, implementation guides and code references- Creating product launch materials-… Show more UX and UI Design, Development, Test, QA, Globalization and Accessibility, including:- Designing and developing user interfaces- Blueprinting and organizing software system architecture- Developing and executing test cases- Serving as the focal for globalization and translation verification testing- Serving as the focal for human accessibility compliance- Authoring customer samples, implementation guides and code references- Creating product launch materials- Designing and maintaining UI/UX design standards- Training new team members- Recruiting new design talent- Performance recognized by placement in IBM Fast Track/Top Talent program Show less

UX, UI and visual design, including:- Creating visual design artifacts and product samples- Designing software user interfaces- Supporting technical documentation and user information