Work with departments to analyze accounting and billing processes, document and implement process improvements within existing software capabilities. Project Manager for international manufacturer’s rep to streamline billing, enhance sales presentations and coordinate communication among engineering, sales and accounting departments. Extensive use of Excel in project design, tracking and presentations

Manage all aspects of customer relations from initial client setup through ongoing accounting support for small business and startup companies. Managed customer contract and tax billing cycles utilizing cloud based software (including Time and Material billing). Processed accounting transactions in client software (Quickbooks and related programs). Resolved customer issues as point of contact for all contract and support requests . Utilize all facets of Microsoft Office for client presentations and meetings.

Managed small and medium customer business billing cycles utilizing both cloud based and internal systems. Supported software licensing and international royalty billing. Lead billing analyst working on automating company down market customer billing system through multiple release projects. Managed and updated company product guide in accordance with product marketing requirements. Reduced product life cycle development time. Provided training to customer service agents with the assistance of the sales department.

Lead business analyst for development intake process whereby new products and services are reviewed for inclusion for future company software releases. Lead analyst for providing LOEs (Level of Effort) to all projects coming thru the development intake process. Guided projects through product development life cycle. Established and enhanced working relationships between billing/finance and the product marketing and sales departments. Lead Business analyst on companys ION project (Integrated On-Demand Network) a hi-speed internet project that was to provide T1 internet speeds downstream to residential and business customers

Managed Sprints customized billing charge creation platform whereby product marketing could quickly implement new products and services into cloud based or mid-range systems. Supported Sprints large market tax system to correctly assess tax charges based upon regulatory and product marketing feedback. • Developed and implemented new products and services into multiple billing platforms• Implemented customized charge creation platform allowing flexible billing charges to be fed to both internal and cloud based billing systems• Performed analysis and identified software based solutions to complex technical customer problems based upon feedback from internal departments (product marketing and customer service)• Provided contractual billing support to large business account teams. • Developed training materials for sales and customer service with the assistance of the product marketing department