Patrick Grant Email & Phone Number

Assisted in designing, planning, and implementing a geographically dispersed network infrastructure for a $3.8 billion project site. trouble shooting for accounts that were not functioning properlyCoordinated the development and design of an Avaya Voiceover IP telephone system including 7 Cisco routers, 3 Cisco core fibers switches, 38 Cisco switches and 5 Avaya VoIP gateways. Decreased cost by analyzing and correcting billing issues for all computer assets. The correction resulted in an annual project savings of $250,000.Automated numerous processes using scripts to help increase efficiency. Project Lead for building out networks in six project locations.Increased user productivity and workflow by creating how-to’s for various applications. Mentored less experienced coworkers by assisting in developing key IT and troubleshooting skills.Increase productivity by actively managing desktop and laptop hardware and software problems.Administer, purchase and maintain >40 Xerox and Océ Printers and plotters.Researched, found, tested and implemented new software totaling in $505,906 savings for the project.

 Provided support for >500 employees for computer hardware and software concerns (e.g., data recovery, MS office, imaging, and backups). Managed, imaged, and repaired computers, servers and peripherals.  Increased productivity by building and maintaining an Altiris Server for rapid image and software deployment. Conducted quarterly security audits to ensure network integrity.  Increased security by implementing strict group polices to protect company data. Setup VPN network for satellite office. Increased Call Center productivity by setting up an auto dialer system  Managed IP/digital phone system Developed an Active Directory software push to upgrade company to MS Office 2007

 Provided telephone, email, and live chat technical support for thousands of clients. Resolved customer problems by troubleshooting problems related to PHP, CGI, Perl, HTML, SMTP, FTP, MySQL, DNS, POP, domain names, Adobe Dreamweaver, etc.  Responsible for all technical support for in-house computers.  Managed and resolved web and email server outages and errors.

Executive Mba, Business Administration And Management, General

Information Technology, Network Security