Patrick Gray Email & Phone Number

Houston, TX, US

Bethesda, Maryland, United States

Bethesda, Maryland, United States

Supporting Total Yield and GPO Global deployments, as well as providing business support to the technical teams that run Marriott’s group pricing products day to day.

OSR 2.0 offers a skilled workforce of discipline experts prepared to make an immediate impact on your operational success by driving positive business results. Supporting Rooms, Food and Beverage, Events, Engineering, and Sales, our Managers are ready to deploy to task force assignments based on management vacancies, seasonal staffing needs, and training.

Bethesda, MD (Remote From Houston, TX)

• Collaborated with key stakeholders in the completing of help desk tickets, guiding field users through solutions and offering insights that support the operation of internal revenue management applications.
• Worked with team members in developing solutions for user-initiated incidents and tasks, evaluating and prioritizing based upon the ease of resolution.
• Represented the Help Desk the team in weekly product meetings with business representatives and application programmers… Show more
• Represented the Help Desk the team in weekly product meetings with business representatives and application programmers, fostering collaboration between support and application teams.
• Assumed responsibility as the revenue management liaison to the sales and catering help desk, proactively creating a common issue resolution spreadsheet that allowed for a unified and streamlined approach to providing.
• Bridged the gap between business and programming teams, effectively translating needs while developing resolutions to issues identified during the on-boarding of new properties and brands. Show less

Bethesda, MD (Remote From Boston, MA And Newport, RI)

• Collaborated with associates throughout the U.S. and Canada to provide training and transition support for a variety of new standard operating procedures for sales, inventory, and event management systems and data.
• Developed and executed strategies to facilitate the transition to a web-based solution, working with key stakeholders on-site to oversee the rollout, deliver support, and resolve issues associated with the system.
• Worked closely with market leads… Show more
• Worked closely with market leads across seven distinct markets, preparing and distributing documentation outlining potential change requirements, leading training initiatives, developing processes tailored to meet the.
• Developed and implemented readiness checklists for each implementation project, streamlining the rollout and support for each location in accordance with facility-specific needs.
• Provided additional support as an SME through various property visits and “Ask the Expert” conference calls with locations nationally and internationally. Show less

Quincy, MA

• Managed sales development initiatives for the Boston Marriott Quincy, championing a proactive approach to identifying and securing new business with an emphasis on large off-season events.
• Secured more than 850 room nights from the Nigerian Muslim Youth Organization during Christmas Week in 2009, doubling the hotel occupancy percentage YOY.
• Represented the Boston Hotels at networking events to generate interest and capture new business, resulting in relationships with multiple… Show more
• Represented the Boston Hotels at networking events to generate interest and capture new business, resulting in relationships with multiple organizations requiring conference accommodations. Show less

Gaithersburg, MD

• Provided support to hotel associates globally regarding the utilization of various proprietary applications, earning a promotion to Senior Support Analyst for exemplary performance through two years in the role.
• Assumed responsibility as a subject matter expert (SME) on customer service applications, delivering training to associates regarding best practices and standard operating procedures for the application.
• Achieved organizational recognition for exceeding Help Desk Institute… Show more
• Achieved organizational recognition for exceeding Help Desk Institute standards, producing a 92% Very Satisfied rating average in customer surveys compared to an 85% goal. Show less

Newport, RI

Newport, RI

Associate Of Arts - Aa

During unemployment I have taken the opportunity to go back to college. I am currently completing my Associate’s degree with an eye toward.

Education record

Activities and Societies: Soccer, Track, Yearbook, Big Brother/Big Sister