Patrick Dunlap Email & Phone Number

•Coordinates the WHLDP Fellowship Program, establishing operational objectives and implementing priorities aligned with long-term program goals.•Manages the WHLDP, including complex workstreams for an extensive, multi-phase candidate selection process of over 90 candidates and more than 30 volunteers. Successfully implemented new technologies to streamline processes, saving staff time and ensuring robust data management.•Leads and contributes to monthly meetings with OMB and other high-level partners, setting strategic objectives and fostering collaborative relationships to achieve shared goals.•Ensures effective communication with clear and concise written and oral presentations to stakeholders across government agencies to align with stakeholder goals.•Leads information sessions to disseminate new information to stakeholders, field questions, and ensure common understanding.•Facilitates high level oversight activities to ensure the WHLDP meets quarterly objectives and key results.•Directs engagement with the Alumni Association, representing the WHLDP in quarterly meetings, collaborating with the Alumni Association Board to foster connections and good governance among over 100 alumni across the federal government, set goals, and advocating internally to meet alumni needs.•Acts on behalf of the Program Director in her absence including representing the program in key stakeholder meetings, site visits, and alumni events and coordinates communication efforts to ensure efficiency and minimal disruption, during program site visits, and in stakeholder meetings.•Coordinates logistics and administrative support for Fellowship leadership labs, overseeing space reservations, material organization, communication, and developing comprehensive run-of-show agendas among other administrative needs.•Analyzes participant and stakeholder feedback to identify areas for program enhancement, driving continuous improvement initiatives for future program iterations.

-Manages highly complex partner relationships, serving as the primary point of contact working with partners to transform higher education through industry-leading technology.-Uses strong understanding of existing platforms and technology tools to collaborate with stakeholders, communicate updates, and effectively analyze performance to enhance product features and support the educational success of hundreds of educators and students.-Executes continuous improvement projects and initiatives that are aligned with the overall business strategy and guiding principles while also considering future trends and consequences related to the overall user experience.-Identifies trends and proposes solutions to problems that impact multiple programs, balancing the broader context and diverse stakeholder needs, as well as the need for standardization and efficiency.-Mentors junior team members and provides consistent and equitable access to feedback and information for all members of the team. Works with cross-functional teams to identify opportunities to streamline work and improve company-wide processes and procedures.

Serves as the primary liaison between University Faculty/Leadership and internal stakeholders. Optimizes the faculty experience by ensuring that they receive the highest levels of customer service and support, ultimately contributing to their success.Stakeholder Relationship Management:-Collaborates with University Leadership and cross-functional internal stakeholders to promptly resolve broad faculty issues as well as drive strategic initiatives. Proactively communicates with appropriate key stakeholders, proposing broad impact solutions to mitigate future issues.-Manages University Faculty and Leadership concerns, appropriately escalating to internal stakeholder leadership and/or University Leadership.Outreach:-Builds and maintains strong relationships with University Faculty through proactive outreach, regular email communication, and other methodologies, integrating white glove service.Technology Support and Operations:-Executes internal administrative tasks, including responding to and resolving escalated support cases, scheduling faculty for training, and creating faculty accounts and permissions, ensuring faculty have access to their respective courses within the LMS.-Hosts calls with University Faculty to review service performance, manage expectations, and track deliverables across assigned university programs.-Collaborates with Operations teams via regular written updates and meetings to monitor faculty issues/complaints originating from Universities, directly from faculty and internal constituents, and works with appropriate cross-functional teams in communicating and resolving these issues.Internal Projects:-Acts as a strategic thought partner to stakeholders, recommending innovative solutions to more effectively and efficiently accomplish program priorities and solve recurring broad scale issues.-Leads aspects of internal continuous improvement initiatives.-Identifies and implements best practices across the team.

Lanham, Maryland

Serves as the primary liaison between University Faculty/Leadership and internal stakeholders. Optimizes the faculty experience by ensuring that they receive the highest levels of customer service and support, ultimately contributing to their success.Stakeholder Relationship Management:-Collaborates with University Leadership and cross-functional internal stakeholders to promptly resolve broad faculty issues as well as drive strategic initiatives. Proactively communicates with appropriate key stakeholders, proposing broad impact solutions to mitigate future issues.-Manages University Faculty and Leadership concerns, appropriately escalating to internal stakeholder leadership and/or University Leadership.Outreach:-Builds and maintains strong relationships with University Faculty through proactive outreach, regular email communication, and other methodologies, integrating white glove service.Technology Support and Operations:-Executes internal administrative tasks, including responding to and resolving escalated support cases, scheduling faculty for training, and creating faculty accounts and permissions, ensuring faculty have access to their respective courses within the LMS.-Hosts calls with University Faculty to review service performance, manage expectations, and track deliverables across assigned university programs.-Collaborates with Operations teams via regular written updates and meetings to monitor faculty issues/complaints originating from Universities, directly from faculty and internal constituents, and works with appropriate cross-functional teams in communicating and resolving these issues.

Washington D.C. Metro Area

• Effectively led and supported implementation of multi-year, multi-program U.S. Department of State (State) Fulbright grant to promote professional development training to educators from over 70 countries• Provided financial management support of awards, program and event budgets, including budget projections, reconciliation, and monitoring• Contributed technical knowledge to new business proposals• Engaged and fostered positive partnerships with three U.S. universities responsible for hosting professional development programs for international educators• Successfully created and monitored sub-grants to ensure effective use of taxpayer resources and supporting State priorities • Developed quarterly reports to funder, survey development and implementation, data collection and processing• Took leadership roles in project design, development, and implementation• Managed large-scale international programming including an April 2018 alumni conference for over 80 participant in Thailand and a three week international field experience in India for 12 U.S. educators

Washington D.C. Metro Area

• Supported implementation of multi-year $3M U.S. Department of State grant to provide professional development training to teacher from over 70 developing countries• Coordinated directly with U.S. Embassies and Fulbright Commissions in 16+ countries across the Western Hemisphere, the Middle East, Europe, and Africa• Maintained partnerships with 3 U.S. universities to host professional development institutes for educators• Created and monitored host university subgrants• Designed training materials and facilitated workshops for over 300 U.S. and international educators annually• Supported alumni programming including the the implementation of an international leadership conference for over 80 international educators

Washington D.C. Metro Area

• Supported implementation of multi-year $3M U.S. Department of State grant to provide professional development training to teacher from over 70 developing countries• Coordinated directly with U.S. Embassies and Fulbright Commissions in 11+ countries across the Western Hemisphere, Europe, and Africa• Maintained partnerships with 2 U.S. universities to host professional development institutes for educators• Created and monitored host university subgrants• Designed training materials and facilitated workshops for over 300 U.S. and international educators annually• Reviewed nominee materials and maintained knowledge of country/regional education systems and trends

Kosovo

• Taught English as a second language to over 170 middle school and high school students• Acted as a cultural ambassador for the United States in and out of the classroom• Volunteered with Strong Start, a local NGO teaching multiethnic communication and peace building to 30 middle and secondary school students• Coordinated the implementation of a school library for rural primary school students

Austin, Texas Area

• Organized events and interactive activities, both in a team and as an individual, to teach health education to college students• Researched information relating to health and wellness and developed creative mediums to teach the information gathered• Attended weekly meetings to discuss organizational developments and provide feedback to the Wellness and Outreach Services Coordinator

• Collaborated with faculty members to create workshops focused on educating students on social justice issues• Participated in over 120 hours of moot mediation • Facilitated group discussions based on research findings; provided supplemental instruction to students • Researched food insecurity, trans boundary water conflicts, and insect transmitted diseases in Africa

• Selected as a student leader to research and teach developmental aid and poverty relief in the Great Lakes Region of Africa• Maintained close contact with the Executive Director and organized organization paperwork• Interacted with local non-profit organizations to learn about how to run sustainable agencies• Managed travel budget, coordinated accommodation and set the trip itinerary

• Assisted the Executive Director of Health Care Policy and Financing (HCPF) in daily tasks• Managed multiple projects within HCPF, including conducting research on consumer satisfaction• Coordinated and implemented the updating of electronic filing systems