Managed Edinburgh Waverley, Network Rail's second largest station, leading a dedicated team to deliver seamless journeys and exceptional customer service for tens of thousands of daily passengers. Collaborated with train operator customers to maintain a cohesive one-team focus. Partnered with property colleagues to develop and manage the station's retail estate, enhancing the overall customer experience. Managed the day-to-day relationship of the soft services contract, ensuring consistent high standards of cleanliness across the estate.Acted as the primary station interface for all projects, from minor works to the 20-year Masterplan. Ensured successful implementation of key projects, including the refurbishment of passenger toilets and the development of a best-in-class Passenger Management Centre.Held overall responsibility for compliance with internal standards and statutory legislation, covering security, crime, health, and safety. Managed a budget of approximately £5 million, funded by a unique industry model. Developed medium to long-term business plans to assess future funding requirements and station investment needs.Worked collaboratively with stakeholders from the wider community to support local and regional initiatives and ensure preparedness for events impacting the station and surrounding areas.