Enterprise Customer Success
CurrentSPS Commerce is a $380M company providing cloud-based supply chain software.Develop/Grow/Enhance SPS Customer Success engagement and strategies with focus on enterprise accounts driving overall client satisfaction, product adoption, revenue retention/growth, technical support, executive project management alignment, escalation/risk mitigation, and value realization. Manage multi-department teams across support, project management, implementation, solution strategist, and data acquisition. Team lead to product development. ♦ Awarded Presidents Club 2016 and 2017.♦ Achieved all financial targets managing $30M portfolio and added over $8M of new recurring revenue.♦ Negotiated and executed New Global Agreement with Nike, VF Corp, and many other suppliers.♦ Developed strategic account management and customer success roadmap.♦ Added over 100 retailer connections to the SPS business network.