Patrick Holcomb Email & Phone Number

Kiln, Mississippi, United States

• Managed network infrastructure using advanced tools and applications, including:SolarwindsSplunkNew Relic APMAmazon Web Services (AWS)Riverbed AternityAlgoSecCisco Digital Networking Architecture Center.
• Upgraded IOS and NXOS of over 900 Cisco devices across multiple sites remotely, ensuring minimal downtime and seamless integration.
• Developed and implemented Python scripts to automate routine processes, enhancing efficiency and allowing focus on critical and complex network issues.
• Troubleshot and resolved numerous network outages, addressing issues related to servers, applications, and network routing.
• Collaborated with cross-functional teams to maintain network stability and improve performance, ensuring optimal uptime and reliability.
• Conducted regular network performance assessments and proactively identified potential issues, contributing to a robust and secure network environment.

Kiln, Mississippi, United States

• Leverage charts and diagrams to describe network operation and train managers and colleagues in proper usage.
• Create several reports of critical systems for management, enabling key decision making.
• Partner with Tier 2.0 support on ongoing issues and assist with troubleshooting.
• Generate and send notifications to our Critical Incident team on outages and maintenances that occurs.
• Monitor NMS and several other tools to observe and mitigate future outages.

Kiln, Mississippi, United States

• Resolved a variety of technical user issues while providing high-quality, first-tier support, including utilizing the ticketing software to create tickets for calls.
• Assisted with the unlocking of user's Active Directory accounts.
• Managed issue resolution for diverse problems, handling the personal queue in a timely manner and conducting additional research as needed; issues included MS Office 365 Application issues, government system issues, or.
• Gained experience in simulating and recreating user problems as needed to identify and deploy solutions; utilized Active Directory, MS Office 365 Applications, Cisco Webex, Cisco Anyconnect Secure Mobility Client.
• Escalated issues to higher tier support for further trouble shooting.
• Worked with MS Teams to communicate with other Tier 1 and Tier 2 agents to help provide quick resolutions for user's issues.