Patrick Lane Email & Phone Number

Carlsbad, California, United States

New store opening project manager responsible for:-Load in timelines and scheduling communications -leading weekly cross functional NSO calls with construction, real estate, operations, tech, product, visual, transportation, marketing, and leadership partners -procurement of supplies and sourcing of cost efficient alternatives-helped coordinate travel planning-training of international partners on NSO process -development of NSO playbook and continually working to find ways to streamline the process and increase efficiency. -cultivation and leadership of Operations NSO team to support as the number of stores increase over the next 3-5 years. -completed 36 store projects in the first 24 months and in planning process for 16 additional ones in 2024.

Carlsbad, California, United States

Co-Manage employee store location with emphasis on operations and BOH processes. Drove holiday sales through innovative merchandising and high level product replenishment.

Managed day to day operations of the store with focus on service, product, merchandising, and community. Developed a team that focused on connection to the customer through clienteling, outfitting, social media, and community outreached. Elevated scores in LP audits through training of all company policies and procedures.

Led hiring and development of store leadership team in addition to 14 sales team members in a high level customer service retail environment.Implemented sales, replenishment, and staffing plans for the holiday season that resulted in a top 5 Black Friday weekend and above budget holiday sales.Facilitated the roll out of new customer service modules to the team to insure consistency and accountability.Developed working relationships with corporate partners including Employee Relations, Human Resources, Operations, Visual Merchandising, Loss Prevention, and Marketing.

Facilitated and led sales, employee relations and in-store performance for one of the top 10 stores in the company.Drove business and training of new customer modules and service standards.Planned, organized, and executed successful special events within the store and mall property. Played an integral role in coaching/training high-caliber teams in customer service, product management and controls, operational functionality, and leadership.Lead a team of 18 employees through heavy change and turnover while establishing processes and accountability within sales goals, inventory, product merchandising, attendance, and community relationships resulting in increased social media scores and local partnerships.

Beaverton, Or

Coordinated and executed all aspects of project management, supply chain logistics, employee training and new store openings for a multinational corporation.Instrumental in driving operational project scope and phase planning from concept-to-execution for 46 store openings comprised of Direct-to-Consumer, Factory, Clearance and Community stores.Notable reputation for coordinating training for 60-250 store employees on consumer experiences, stockroom, product line offerings, POS transactions, brand awareness and sales growth.Established budgets for store opening operations with spaces ranging from 5,000 sq. ft. to 66,000 sq. ft. to support travel expenses, training initiatives, furniture and labor costs.Drastically reduced store opening expenses 35% by restructuring schedules and analyzing payroll, travel and hotel costs.Interfaced with contractors, realtors, Loss Prevention, HR, IT, government officials, Director of Facilities/Store Operations and marketing specialists to spearhead project alignment, space planning, asset accountability, warehouse/distribution center operations, scheduling, continuous improvement and merchandising. Recognized for exceptional performance and contributions to store closures and remodels, earning Q4 MVP, Retail Maxim Award winner for Do The Right Thing and six Maxim nominations.

Costa Mesa, Ca

Facilitated and led sales penetration, market expansion, employee relations and in-store performance for a high-volume, 6,000 sq. ft. Nike Running store. Drove business development and positive customer satisfaction/ratings through direction of promotional sales, product knowledge, local consumer focus, community partnerships and public visibility. Played an integral role in coaching/training high-caliber teams, leading three store openings and one closure and managing financial budgets. Directed a team of 28 employees through all phases of double digit sales increase, profitability goals, inventory, merchandising, product displays, loss prevention/theft, corrective action and performance reviews.

Las Vegas, Nevada Area

Maintained accountability for backroom operations, shipping/receiving activities and employee development for a highly trafficked store.Oversaw store special events including Run Club, Tour Finals, VIP shopping events and athlete appearances.Led a team of 40 employees and six direct reports while maintaining efficient control of hiring/onboarding processes, training programs and store management functions in the absence of Head Coach. Known for initiating stockroom receiving processes for the entire West Coast to support workflow efficiency, productivity and reduced labor costs.

Tempe, Az

Full scope of responsibility included managing talent acquisition, recruiting, sales goals, stockroom and business processes.Recruited 125 talented and qualified employees to support new store operations.Performed general human resource functions including employment verifications, I-9’s, onboarding, benefits incentives, scheduling and training objectives. Exceled at achieving top-performing sales goals throughout tenure in absence of the store manager. Boosted sales capacity through superior customer satisfaction, operational planning, product presentations/demonstrations and employee recognition programs.

Monticello, Mn