Patrick Lanier Email & Phone Number

United States

Decatur, Georgia, United States

• Lead a group of 5 to 7 Onsite Leaders each with their own separate customer.• Provide up to date KPI’s for customers.• Utilize Tableau to identify areas needing improvement.• Helped with planning, personnel and day to day operations as needed.• Set goals for each account, establishing clear action plans for account success.• Act as a conduit between Operations and Sales to achieve goals.• Drove account growth, client satisfaction and retention to deliver business results in collaboration with Sales and the Operations teams.• Resolved customer complaints regarding service.• Cultivated strong professional relationships with our dedicated customers to drive long-term business development.• Coached, developed and motivated team to achieve revenue goals.

Decatur, Georgia, United States

• Managed 6 driver leaders.• Held weekly accountability meetings with each driver leader to discuss areas in need of improvement and celebrate wins.• Held weekly team goal meetings.• Resolved driver issues.• Prioritized initiatives and company investments, establishing clear action plans for account success.• Coached, developed and motivated team to achieve revenue goals.

Decatur, Georgia, United States

• Supervised 40 to 50 linehaul drivers. • Helped with planning, safety and equipment utilization. • Managed driver idle, and hometime.• Resolved driver complaints regarding day-to-day operations acting as a conduit for the driver within the company.

Norcross, Georgia, United States

• Established and maintained positive relations with drivers and lead continuous improvement efforts.• Tracked and scheduled preventive maintenance services for trucks and trailers through inside company mechanics and outside vendors.• Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.• Prepared daily work and run schedules.• Dispatched drivers to meet daily delivery needs for company customers