Customer care executive at Sarawak Energy Berhad with 2 years and 7 months experience. Has done 6 months internship under Human Resources department in the same company throughout the pandemic. Equipped with high communication skills with internal & external stakeholders, ability to analyze, resolve & recommend solutions for system, customer and operational issues and able to apply understanding and perform enforcement (e.g. issuance of letter to contractor on illegal direct tapping without meter, to customers on illegal extension, etc) through applicable policies, guidelines and standards.