Patrick Lyons Email & Phone Number

Greater San Diego Area

Carlsbad, Ca

Rsponsible for supporting a team of 6 driven technicians who provide top level support toa team of 800-900 representatives for McGraw-Hill Education. Inventory management and technical direction are the current objectives.

San Diego

Carlsbad, Ca

Using Active Domain and various other tools (such as Citrix and RSA Management Console), I support a nationwide team of sales reps via remote management as well as verbal instruction. Situations vary from password changes and hooking up projectors to external video on laptops up to creating new users and managing existing users in Active Domain and even handling computers pouring smoke out. Also included in the list of tasks was creating and executing a roll-out plan for 500+ iPad2s and… Show more Using Active Domain and various other tools (such as Citrix and RSA Management Console), I support a nationwide team of sales reps via remote management as well as verbal instruction. Situations vary from password changes and hooking up projectors to external video on laptops up to creating new users and managing existing users in Active Domain and even handling computers pouring smoke out. Also included in the list of tasks was creating and executing a roll-out plan for 500+ iPad2s and effecting that plan. This included Good for Business server management as well as various company created applications. This job also included constant upgrades for users and data migration between the older and newer models. Show less

New Port Richey, Fl / San Diego, Ca

Using dedication and strong technical support processes, I advanced to supervisor then to manage the Field Support Managers team for Support.com. This entailed taking units that were marked as “irreparable” and reconnecting to the remote service. My success with that initiative promoted me to Field Support Manager for a project roll-out with Sony and providing field repairs.

San Diego, Ca / Tampa, Fl

Repaired computer on software and hardware level, traveled to repair at customers home, promoted to Manager. I managed tech support center in regional office for CompUSA in Brandon, FL.

Tampa, Fl

Provided phone based technical support to AOL users. Users would call with all sorts of issues from installation problems to connectivity concerns. Provided support to AOL broadband customers as well.