Patrick M. Email & Phone Number

Dublin, Ireland

At ExpandNow, we unlock international markets, driving increased revenue and profitability for brands through our innovative and cost-effective cross-border eCommerce solutions. Our approach ensures a seamless customer experience that fosters brand loyalty and sustainable growth.With over 150 years of combined experience in cross-border eCommerce, our leadership team leverages deep industry knowledge to deliver powerful, product-driven solutions that address the unique demands of global… Show more At ExpandNow, we unlock international markets, driving increased revenue and profitability for brands through our innovative and cost-effective cross-border eCommerce solutions. Our approach ensures a seamless customer experience that fosters brand loyalty and sustainable growth.With over 150 years of combined experience in cross-border eCommerce, our leadership team leverages deep industry knowledge to deliver powerful, product-driven solutions that address the unique demands of global markets.We understand that no two markets are alike, which is why our solutions are designed to be flexible and adaptable, catering to the specific needs of diverse consumer bases while maintaining operational efficiency.Empowering Global eCommerce, Simplified. Show less

Paris, France

Role Breakdown• 50% Enterprise Client Integration• 10% Enterprise Product Feature Enhancement • 30% Post Go Live Customer Success• 10% Team LeadershipRole DutiesEnterprise Client Integration: 50%• Enterprise Client Engagement - Process Restructure • Enterprise Implementation Gates (Initialised)• Sales > Solution > Implementation > Customer Success • Enterprise Implementation Documentation (Initialised)• Verbal Commit > HoT >… Show more Role Breakdown• 50% Enterprise Client Integration• 10% Enterprise Product Feature Enhancement • 30% Post Go Live Customer Success• 10% Team LeadershipRole DutiesEnterprise Client Integration: 50%• Enterprise Client Engagement - Process Restructure • Enterprise Implementation Gates (Initialised)• Sales > Solution > Implementation > Customer Success • Enterprise Implementation Documentation (Initialised)• Verbal Commit > HoT > Contract > Scope of Work > Requirements CaptureEnterprise Product Feature Enhancement: 10%• Enterprise Feature & API Enhancements• Staging Environments• Sandbox Payments Integration• Checkout API (Pricing Models / Pricing Display) • Order Confirmation Webhook• Order API• Refund API• Outbound Shipping (HS Code Categorisation) • Inbound Shipping (Hosted Returns Portal)• Documentation Portal EstablishedPost GoLive Customer Success: 30%• Post GoLive Customer Success Model Initiation• Hyper Care Run Phase Management• Issue Resolution Model (Sev 1,2,3 Definitions)• Post GoLive Success Metrics Analysis• MBR / QBR Presentation Workshop Initiation• Product Roadmap Presentation / Feature Capture• SOP Documentation Draft Initiation / Maintenance (Client Facing)Team Leadership: 10%• Provision of the following: • Clear Direction • Open Communication • Hands Off Support • Encouragement & GrowthNet Results• Successful Enterprise Integrations = 8• 2021 vs 2022 Checkout Traffic Increase = +100% • Annual hosted checkout revenue increase = +€2M• Churn Rate Decrease Show less

Dublin, Ireland

Role Breakdown• 70% Enterprise Client Solutions• 20% Operational Improvements • 10% People & Team ManagementRole DutiesEnterprise Client Solutions: 70%• Enterprise RFP’s - Assessments / Drafts• On-Site Client Visitation / Workshops• Enterprise Level Solutions - Scope Definition• E2E Enterprise Solution Delivery ~ Pre-Sales > Integration > Launch > Run• Cross Vertical Expertise ~ Apparel, Perfumes, Alcohol, Luxury… Show more Role Breakdown• 70% Enterprise Client Solutions• 20% Operational Improvements • 10% People & Team ManagementRole DutiesEnterprise Client Solutions: 70%• Enterprise RFP’s - Assessments / Drafts• On-Site Client Visitation / Workshops• Enterprise Level Solutions - Scope Definition• E2E Enterprise Solution Delivery ~ Pre-Sales > Integration > Launch > Run• Cross Vertical Expertise ~ Apparel, Perfumes, Alcohol, Luxury, Oversized• Carrier Integration Oversight / Rates Negotiation• Product Feature Requests (Trend / Evidence based) Operational Improvements: 20%• Documentation Platform Renewal• Meeting Audience/Stakeholder Attendance Review• Cross Functional Process Improvements• SOP Training Material Initiation / Ongoing MaintenancePeople / Team Management: 10%• Training / Mentoring / Encouraging New Team MembersNet Results• Scoping Timeline: Positive Decrease ~ From 18 weeks to 3 weeks (avg)• Checkout Sales Increase: +€150M• Increased Net Promoter Score• Client Churn Rate Decrease Show less

Dublin, Ireland

Role Breakdown• 70% Enterprise Implementation Program Management • 30% Operational ImprovementsRole DutiesEnterprise Implementation Program Management: 70%• Drive successful enterprise onboarding projects globally.• Execute formal program management tasks globally.• Run project status updates to ESW Global Executive weekly.Operational Improvements: 30%• Conceptualise/Implement formal ‘Retailer Onboarding Process’.• Negotiate process initiatives… Show more Role Breakdown• 70% Enterprise Implementation Program Management • 30% Operational ImprovementsRole DutiesEnterprise Implementation Program Management: 70%• Drive successful enterprise onboarding projects globally.• Execute formal program management tasks globally.• Run project status updates to ESW Global Executive weekly.Operational Improvements: 30%• Conceptualise/Implement formal ‘Retailer Onboarding Process’.• Negotiate process initiatives cross functionally via workshop training.• Process pivot in tandem w/ architecture shift > Mono to Micro Service. • Drive transition from Sprint to Kanban (to expedite dev turnaround times) • Drive process improvement within Product (Enterprise Onboarding).• Drive introduction/buy-in of Aha! for product feature requests.• Drive introduction/buy-in of Monday.com as a project platform.Net Results• Integration Timeline - Reduced from 5 months (avg) to 6 weeks (avg) • Client Integration Feedback - Increased from 61% to 92% (avg) Show less

Dublin, Ireland

Role Breakdown• 20% Vision Planning/Strategy• 10% Customer Development/Trend Analysis (10%) • 50% Standard Product Tasks (Day to Day) (50%)• 20% Team ManagementRole Duties• Establishment of product vision, goals, objectives & KPIs for success. • Continuous definition/delivery of roadmap features.• Clear capture of customer & product requirements.• Managing product owners in timely deliverance of roadmap features. • Overseeing UI design, usability… Show more Role Breakdown• 20% Vision Planning/Strategy• 10% Customer Development/Trend Analysis (10%) • 50% Standard Product Tasks (Day to Day) (50%)• 20% Team ManagementRole Duties• Establishment of product vision, goals, objectives & KPIs for success. • Continuous definition/delivery of roadmap features.• Clear capture of customer & product requirements.• Managing product owners in timely deliverance of roadmap features. • Overseeing UI design, usability testing, customer research, & metrics. • Cross functional team collaboration• Pain point identification, measurement, metrics capture. • Data-based decision making to drive improvements.• Continuous optimisation of product roadmap.• Continuous management of prioritisation vs trade-offs. • Bottleneck / Resolution Management• Anticipate & manage feature req's w/ resource trade-offs.• Balancing business needs vs technical constraints.• Team resource management / mentorship / objective setting.Net Results• Checkout v2.0• Multiple Integration API’s (Pricing, Refunds, Tracking…)• Multiple UI Localisation Initiatives • Hosted Returns Solution (E2E)• Retailer Onboarding 1.0 (Internal Enabler Platform) • Ship From Store Application• Monolith to Shared Service (Transition) Show less

Dublin, Ireland

Spearheaded the development of a multi-sided application designed to enhance transparency and streamline communication for all stakeholders involved in the property conveyancing process. The platform addressed the significant issue of visibility during the various stages of property transactions, offering real-time updates and insights to key participants.Key Customer Segments:• Property Developers: Provided developers with a comprehensive view of the conveyancing process, enabling… Show more Spearheaded the development of a multi-sided application designed to enhance transparency and streamline communication for all stakeholders involved in the property conveyancing process. The platform addressed the significant issue of visibility during the various stages of property transactions, offering real-time updates and insights to key participants.Key Customer Segments:• Property Developers: Provided developers with a comprehensive view of the conveyancing process, enabling better project management and timely decision-making.• Conveyance Solicitors: Facilitated smoother collaboration between solicitors and other stakeholders, reducing delays and improving the efficiency of legal processes.• Home Buyers and Sellers: Empowered buyers and sellers with greater visibility into their property transactions, reducing stress and uncertainty.• Mortgage Providers: Integrated mortgage providers into the communication loop, ensuring seamless coordination and faster loan processing.Achievements:• Successfully secured a place in the prestigious Enterprise Ireland / DIT Hothouse Accelerator Programme, completing Stages 1 & 2, which provided vital mentorship, funding, and resources to further develop the application. Show less

Ireland

• Executed buy and sell orders across a range of financial instruments in the secondary markets, including bonds, equities, and derivatives, consistently achieving optimal pricing and meeting strategic objectives.• Conducted comprehensive market analysis by monitoring trends, economic indicators, and financial reports, which informed trading decisions and identified profitable opportunities.• Managed and optimised a diverse portfolio of assets, balancing risk and return objectives, and… Show more • Executed buy and sell orders across a range of financial instruments in the secondary markets, including bonds, equities, and derivatives, consistently achieving optimal pricing and meeting strategic objectives.• Conducted comprehensive market analysis by monitoring trends, economic indicators, and financial reports, which informed trading decisions and identified profitable opportunities.• Managed and optimised a diverse portfolio of assets, balancing risk and return objectives, and adjusted positions in response to dynamic market conditions to maximise performance.• Implemented and adhered to strict risk management protocols, effectively managing exposure and ensuring all trading activities remained within the firm’s risk tolerance levels.• Ensured full regulatory compliance by maintaining accurate records of trades and proactively addressing any discrepancies, liaising with compliance teams as necessary.• Built and maintained strong relationships with clients, brokers, and other market participants, facilitating smooth execution of trades and providing valuable market insights. Show less

Greater Dublin

• Managed and nurtured client relationships with high-profile clients, including GLG Partners, GoldenTree Asset Management, and M&G Investments, ensuring satisfaction and fostering long-term partnerships.• Acted as the primary point of contact for these key clients, addressing their needs and queries promptly, and providing tailored solutions to meet their specific investment and operational requirements.• Developed and executed client engagement strategies that enhanced client… Show more • Managed and nurtured client relationships with high-profile clients, including GLG Partners, GoldenTree Asset Management, and M&G Investments, ensuring satisfaction and fostering long-term partnerships.• Acted as the primary point of contact for these key clients, addressing their needs and queries promptly, and providing tailored solutions to meet their specific investment and operational requirements.• Developed and executed client engagement strategies that enhanced client retention and expanded the scope of services offered, leading to increased revenue and deeper client trust.• Collaborated with internal teams across State Street to coordinate and deliver a seamless client experience, ensuring that all services provided were aligned with client expectations and industry best practices.• Monitored and analysed client portfolios, providing insights and recommendations that supported their investment strategies and operational efficiencies.• Led regular review meetings with GLG Partners, GoldenTree Asset Management, and M&G Investments to discuss performance, address concerns, and identify opportunities for further collaboration.• Facilitated the onboarding of new clients and services, ensuring a smooth transition and full integration into State Street’s systems and processes, while maintaining high standards of service delivery.• Ensured full compliance with regulatory requirements, working closely with compliance teams to manage risk and ensure that all client activities adhered to industry regulations and State Street’s policies. Show less

Greater Dublin

Bachelor Of Science - Bsc, Digital Technology & Design

Computer Software Engineering

Higher National Diploma, Digital Marketing

Bachelor Of Science - Bs, Biomedical Sciences, General

Education record

Activities and Societies: Leinster Schools Junior Cup Rugby 1998 Leinster Schools Senior Cup Rugby 2000 & 2001