Patrick Ma Email & Phone Number

Markham, Ontario, Canada

Troubleshoot issues with clients and lead them to success using our business management software.

Canada

Onboard Landscape Suppliers to market their products in our Marketplace.

Markham, Ontario, Canada

- Marketed and sold personal training packages- Guided clients through safe and effective exercises with proper techniques- Consult with clients about nutrition and their fitness program- Provided body compositions to guests and members- Worked closely with the Personal Training Director- Trained new sales employees- Client retention and cancellation tasks

Kowloon, Hong Kong Sar

- Supervision of the pool to ensure a safe environment for guests to enjoy the facilities- Take bookings for spa treatments through emails, telephones, and walk-ins- Opening and closing the cash register- Trained part-time trainees and new employees- Deal with complaints to satisfy customer’s needs through active listening, understanding andnegotiations- Assisted in hotel inspections- Processed paper, forms and mail distribution- Setup and coordinate spa parties and events- Stock inventory check- Up sell our spa memberships, spa treatments and retail items- Choreographed the departments Annual Talent Rally performance and became second runner up for the contest- Champion of individual Talent Rally performance

Markham, Ontario, Canada

- Solicited and gained new business- Managed an international client’s portfolio with over 2600 retail locations- Presented and demonstrated products- Sales calls with clients Branch Managers and sales staff- Offered alternative products with better cost savings to increase profit margin- Established a trustworthy business relationship with clients- Assisted in warehouse and administrative duties

Kowloon, Hong Kong Sar

- Supervision of the pool to ensure a safe environment for guests to enjoy the facilities- Developed the 5 Elemental Personal Training program for Chuan Spa- Increased Key Performances, Customer Satisfaction and Online Satisfaction Indexes- Provided exceptional customer service to hotel guests and members- Assisted in hotel inspections- Organized members parties and poolside parties for guests- Helped organize the annual staff party- Guided clients through safe and effective exercises with proper techniques- Consulted with clients about nutrition and their fitness program- Toured and provided body compositions to guests and members- Trained new employees

Richmond, British Columbia, Canada

- Marketed and sold personal training packages- Guided clients through safe and effective exercises with proper techniques- Consult with clients about nutrition and their fitness program- Toured and provided body compositions to guests and members- Worked closely with the Manager, Assistant Manager and the Personal Training Director- Trained new employees