Patrick Marks Email & Phone Number

Buffalo, Ny, Us

United States

As a board member, I am resposnsible for working to assist in all the fund raising events for the foundation. Events include JDRF Gala, which raise over $400,000, JDRF Walks, Golf Events and other.In October of 2011, I was elected to be the President of the board for a 2 year term.

Buffalo, New York, United States

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Responsibilities will include leading a team of mortgage loan officers, located in the customer contact center and will handle telephone and intranet inquiries generated through our marketing and account retention efforts.

Liaison between Corporate Operations and National Sales Executives. Responsible for maintaining the continuity of the sales process and technology for specific clients of ServiceLink.

Buffalo/Niagara, New York Area

Vice President - Senior Product Manager – National Service to Sales Manager Customer Service Call Center – Mortgage DivisionJune 2010 - June 2012• Part of the Leadership Team as the Senior Product Manager • Responsibilities include Relationship Deepening for Mortgage Servicing, Business Partner support o Products include Mortgage Products (Refinancing and Purchase Loans) Credit Card, Deposit and Insurance products sales for inbound calls • Responsible for 9 Call Centers across the US from East Coast to West Coast – 3,500 total associates• Sales role includes o Working with Workforce Management for Sales Efficiencyo Review and get Legal and Compliance approvals for new Sales items o Collaborates with internal and external support groups in the development of sales policy and procedures o Maintain and Update Sales Scripting Pages, Phone Listings and Communicationso Sales Engine and Sales Reporting to leadership and to siteso Site Continuity for Sales for Forecasting and Goal setting o Leads sales training and sales performance development efforts for assigned siteso Addresses sales partner escalations and concerns impacting customer experience during sales handoff processo Responsible for Dedicated Sales Teams – staffing, coaching and trainingo Assists in the development of highly motivated sales teams and culture for sites• Monitoring financial performance of assigned product, developing product plans, strategies and enhancements, and performing data collection and coordination activities. Vice President – Underwriting Unit Manager - Home Retention Department September 2009-June 2010Vice President - Centralized Sales Unit Sales LeaderCentralized Sales – Home Loans Division December 2008–September 2009Vice President - Telemarketing Unit Sales ManagerCustomer Contact Relationship Deepening Mortgage DivisionJune 1999–December 2008

Full Service Direct Marketing Agency

Education record

Education record