Vice President - Client Services
CurrentShepherded the development and execution of the Genesis Brand Experience Centers in NYC, collaborating with multiple stakeholders, delivering on several goals and objectives through a global pandemic while most importantly ensuring an authentic, welcoming, and celebrated brand experience for every guest.Spearheaded the top-reviewed guest-oriented Genesis consumer experience to deliver on the existing architecture and brand promise of both the Genesis House and Genesis global brands.Created the experience center operations blueprint for two brand new experience centers in NYCEstablished foundational metrics and analysis to identify areas for efficiencies and process improvements.Led and collaborated with both in-house multiple partners to execute avant-garde events since opening November 2021