Manager
Current• Key holding responsibilities; opened and closed store.• Observed and coached new associates in product knowledge, sales floor technique and customer service.• Implemented strategies to increase store revenue and store indicators required by company.• Certified as a specialist through company tests and training assignments.• Demonstrated ability to motivate teams and manage conflict; ability to read, interpret, and effectively communicate policies and procedures to others.• Communicated clearly and effectively to a variety of audiences• Built and maintained customer focused store background.• Managed implementation of store merchandising based on company assigned store plan-o-grams and new promotion set-ups.• Maintained contact with regional director about customer feedback for new products.• Assisted customers with nutritional needs; gave product information for working out, dieting, and lifestyle needs.• Resolved customer issues with products returns and other potential customer service issues.
