Patrick Moore Email & Phone Number

Sarasota, Florida, United States

Sarasota, Florida Area

Overland Park, Ks

• Appointed Interim Director of Solution Delivery for Sprint.com projects: August - October 2013• Create, manage, and forecast all digital channel performance models for Sprint Web, Sprint Zone, & Prepaid sites.• Researched and implemented change to Sprint.com performance model increasing accuracy of model and higher benefit to the business resulting in tangible benefit of about $1.68mil and forecasted remaining contract $11.2mil. • Generated actionable insight to help increase support traffic and projected cost savings to m.Sprint/support through improvements to MR guides – estimated value of at least $120,000/monthly.• Recommended content to Sprint marketing teams resulting in increase customer visits to WDS solutions on average 35%/month.• Build and manage business case analysis that provides potential project cost savings and relevant performance measurement models.• Assisted in creation of some of the first cross-channel performance models at Sprint, including the first performance model that establishes value for reducing calls into care via online support content.• Assisted in building a case to allow Sprint to offer Apple solutions via Sprint.com and m.Sprint.• Established great client relationships with Sprint digitals channels and Sprint Care allowing for better access to data and creation of new initiatives.• Architected analytic plan to identify Sprint customer device life cycle phases, and what support content is most relevant during each cycle allowing for a more personalized experience for authenticated customers.• Created first approved business case since creation of the SOW for Prepaid Web (both Boost and Virgin Mobile), also was a key individual in selling solution to Prepaid stakeholders – estimated value of $1.36mil/annually• Provided multiple training sessions on Omniture reporting suite with emphasis on SiteCatalyst, Data Warehouse, and Saint Classifications.

Verizon Wireless - Overland Park, Ks

• Manage wireless cell site candidate identification, due diligence, lease negotiations and property acquisition for Verizon Wireless. • Interact with Radio Frequency (RF) Engineering, Government Institutions, Construction Engineering and outside vendors (legal, environmental, planners, and engineering) to real estate complete/release sites to construction team on schedule.• Monitor milestones throughout the site development process to ensure the company's goals and budgetary requirements are met. • Coordinate all cell site activities with landlords - consent, activation, maintenance, easements, right of entry, etc..• Determine on a site-by-site basis which process path to apply for the property acquisition, environmental risk, deeds, lease exhibits, site sketches, construction drawings, and surveys.• Responsible for facilitating weekly conference calls with vendors, internal project management, and construction teams.• Ensure entity, signatory, and notary block information for lease documents are complete. Prepare lease and purchase packages for management approval.• Provide training to Verizon's Site Acquisition vendors reinforcing Verizon's policies/processes.• Responsible for updating and distributing project trackers to vendors as well as Verizon's internal team.• Monitor ordering, reporting, requirements, and compliance for FAA, NEPA, TCNS, SHPO, Section 106, zoning, building permits, regulatory, and environmental.• Prepare tower/non-tower collocation documents and assorted memos and letters.• Direct counsel to order, review and route title report with exceptions documents and 40-year chain of title to site acquisition, A&E and environmental vendors. When necessary, ordered surveys and draft curative documents such as SNDA, consent, release, quite claim, etc.• Attended extensive training for OSHA-RF Safety, Regulatory compliance & Section 106-National Historic Preservation Act.

• Managed contracts covering network and commercial cell sites.• Created lease amendments, termination letters, estoppels, and SNDA’s.• Inspected new policy and procedures for internal site access resolution.• Cured large account monetary and non-monetary default claims.• Prioritized several high priority projects and daily work constantly in order to always make deadlines. • Coordinated cell site activities with landlords – consent, activation, maintenance, easements, right of entry, etc.• Overhauled clean up of cell site database resulting in cleaning up over 300 cells sites in order to have clean data.• Reconciled landlord accounts when discrepancies arose in financial and legal matters. • Performed risk management and recommended the best practice solution with the most favorable economic, operational and strategic decisions regarding moderately complex real property projects.• Negotiated financial settlement agreements between landlords and Sprint Nextel resulting in over $60,000 in tangible cost savings. • Monitored rent and utility commencement triggers on amendments and settlement agreements.• Delegated cell site maintenance to technicians, and monitored progress for completion. • Created and led process improvement task force to increase productivity by estimated 15%.• Promoted from Real Estate Specialist to Real Estate Manager II in February 2012 due to gained expertise.

• Accepted a position in Sprint’s selective New College Hire Development Program. • Improved iDEN disconnect project processes by creating entrance criteria for our group.• Hosted employee empowerment luncheons with executives bi-weekly. • Designed, developed, and delivered a business communication skill courses for multiple teams across the organization.• Established policy and procedures for new vendors working with Sprint Nextel. • Managed several projects from start to finish that focused on disconnecting circuits and cost savings.• Optimized and executed access network plans to meet budget objectives and reduce cost. • Organized, planned, and led bi-weekly departmental meetings.• Developed, planned, and managed current and future capacity demands for wireline, CDMA, and iDEN.• Created several plans that saved Sprint annually: $524,617 in 2008 and $1,982,816 in 2009.

• Managed 12 + employees, including servers, cooks, busers/dish washers, and hostess.• Trained new employees on the company's policies and procedures. • Performed daily accounting duties for a restaurant that grosses over $1.3 million annually.• Evaluated employees' performance and provided feedback to drive improvements.

• Delivered exceptional customer service for issues with plans, billing, and phones.• Managed small businesses accounts. • Led store to a profit increase monthly and led store to win multiple sales driven incentives.• Assisted in planning and organizing a new product release party, that brought in new customers.

Mba, Marketing

B.A, Communication Studies; Persuasion And Organizational Communication

Activities and Societies: Alpha Kappa Psi