Patrick Murphy Email & Phone Number

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

- Hired and trained a client service team of 12 members- Introduced new support and account management processes to advocate for client solutions - Reduced incoming tickets by 38% and critical tickets by 64% from 2018-2019- Implemented and ran 24/7 on-call client support- Reduced issue response times by over 54% from 2018-2020- Managed internal and external knowledge bases- Trained and managed team members working remotely- Constructed and automated reports, allowing… Show more - Hired and trained a client service team of 12 members- Introduced new support and account management processes to advocate for client solutions - Reduced incoming tickets by 38% and critical tickets by 64% from 2018-2019- Implemented and ran 24/7 on-call client support- Reduced issue response times by over 54% from 2018-2020- Managed internal and external knowledge bases- Trained and managed team members working remotely- Constructed and automated reports, allowing the teams to work towards goals more intelligently- Provided support and product education to clients locally and internationally- Worked cross-functionally with internal teams to advocate for clients- Guided the CS Team through a number of significant additions to our role as support, account managers, and product experts Show less

Kitchener, On

- Trained and led groups of colleagues and new hires- Developed internal and external content including policies, manuals, and training documentation- Created inbound content for a variety of GBL clients

Kitchener, On

- Commission sales associate - Responsible for stock room orders and maintenance - Developed and executed sales plans for a staff of associates - Worked with management to plan innovative marketing initiatives

Guelph, On

- Taught a full range of subjects to students from grades 4-8 - Coached intermediate soccer, volleyball and softball teams for boys and girls - Created and led several student clubs and associations - Organized special events including pita days and school assemblies

Waterloo, On

- Developed and executed lectures and presentations to classes of 80-150 students - Led smaller discussion seminars of 10-20 students - Developed assessment criteria for student assignments, and graded work based on that criteria - Held office hours for one on one work with students

Bachelor'S Degree, Education

Activities and Societies: - Ed. Soc. - Glocal

Master Of Arts (M.A.), History

Bachelor Of Arts (B.A.), History