Patrick O'Hern Email & Phone Number

Deliver significant performance and growth of commercial credit card services encompassing approximately $790MM in annual spend across 45 key accounts. Cultivate relationships with prospective clients while strengthening existing client relationships, driving fee-based revenue from corporate expense cards, small ticket key card programs, and third party payment programs.Created a substantial stream of fee-based revenue by championing the introduction of a new third party payment vehicle enabling businesses to route payments to vendors through credit cards.Served as the primary point of contact for escalated issues following the implementation of credit card services at each client, gathering relevant information, formulating strategies, and directing the efforts of team members to deploy approved solutions.

Oversaw branded credit card program administration for a series of middle market clients, with a demonstrated record of outstanding client service and operational excellence.Ensured the continuous functionality of cards for individual users taking advantage of the power and flexibility of credit to complete domestic and international transactions.Coordinated the efforts of customer service and fraud department personnel to address and resolve potential incidents of fraud without compromising the quality of the customer experience.Regarded by management as a specialist and trusted subject matter expert for large travel and entertainment programs, capable of successfully securing positive relationships with “difficult” clients and providing superior levels of consistent client support and satisfaction.

Provided key support to the Senior Account Manager in all functions related to branded corporate credit card programs. Identified, addressed, and resolved client service issues in a prompt fashion, safeguarding the company’s reputation as an industry leader.