Patrick Richards Email & Phone Number

Canonsburg, Pennsylvania, United States

Responsibilities include building quality professional relationships with End usersand resolving they’re IT related issues, processing IT service tickets, increasingpositive outlook of internal company resources.● The Skills I both acquired and improved upon are as follows:● Service now● Cisco finesse● Citrix workspace and applications administration● Corporate topography and policies● Firewalls● User password resets and other helpdesk related tasks seen in previouspositions● Website Development and support● Telecommunications Tower support roles and resources● Microsoft Endpoint Management● Active Roles● Active Directory● Group policy creation and implementation● Cisco Unity administration● O365 and teams

Canonsburg, Pennsylvania, United States

Responsibilities include building quality professional relationships with End usersand resolving they’re IT related issues, processing IT service tickets, increasingpositive outlook of internal company resources.● The Skills I both acquired and improved upon are as follows:● Service now● Cisco finesse● Citrix workspace and applications administration● Corporate topography and policies● Firewalls● User password resets and other helpdesk related tasks seen in previouspositions● Website Development and support● Telecommunications Tower support roles and resources● Microsoft Endpoint Management● Active Roles● Active Directory● Group policy creation and implementation● Cisco Unity administration● O365 and teams

Canonsburg

Responsibilities include building quality professional relationships with End usersand resolving they’re IT related issues, processing IT service tickets, increasingpositive outlook of internal company resources.● The Skills I both acquired and improved upon are as follows:● Service now● Cisco finesse● Citrix workspace and applications administration● Corporate topography and policies● Firewalls● User password resets and other helpdesk related tasks seen in previouspositions● Website Development and support● Telecommunications Tower support roles and resources● Microsoft Endpoint Management● Active Roles● Active Directory● Group policy creation and implementation● Cisco Unity administration● O365 and teams

109 Nicholson Rd, Sewickley, Pa 15143

Responsibilities include building quality professional relationships withcustomers, Identifying and solving various IT related issues, Callperformance and quality assurance, IT Bucket work, ConnectWise ticketresolutions.● The Skills I both acquired and improved upon are as follows:● Windows 2008/2012/2019 Server Administration● Scheduled task administration● Server Monitoring, Alerting, and Patching● Application administration● Port forwarding● Windows updates● Network software update administration● ConnectWise Manage● Windows server upgrades● Windows consumer laptop and desktop upgrades● Automate control center● Mac OS● O365 and Windows 10 migrations.● MS office 2013 and 2016 ● Exchange 2013 and 2016● Office 365 and onedrive● O365 email administration● Azure● Azure DNS troubleshooting● Active directory, Microsoft system center, Microsoft server manager.● RDS● Fortinet VPN and firewalls● Bitdefender and other Anti-Virus software● Mimecast and other email management software● Connection broker servers● Virtual machines● Citrix XenApp● Duo authentication services● File server and RDS server maintenance● Firewall configurations● VPN configurations● Hardware support● Onboarding and off boarding procedures● Zoom, MS teams, GoToMeeting and other video conferencing software● Active directory● OU, user, security/distribution group administration● Cisco Unity administration

Responsibilities include building quality professional relationships with customers,Identifying and solving various IT related issues, Call performance and qualityassurance, IT Bucket work, HP Service manager Interactions and basic knowledge.● The Skills I both acquired and improved upon are as follows:● Customer Care● Public Speaking● Business Relationships● HP Service manager uses● LANDesk software knowable● Proper email and skype etiquette● Proper Phone Etiquette● SharePoint site configurations● Basic hardware support● Basic Phone support● Basic software support● Red hat Linux distributions● Ubuntu● Windows 10 and below Proficient● Cisco Phone systems● Cisco Finesse● HP service manager● Microsoft office proficient● Motherboard replacements● Hard drive swaps● Complete PC and laptop builds● Switch and router maintenance and replacements● Ram swaps and additions● Processor replacements● Laptop screen replacements● In person desktop support professional environment social skills● Standard Corporate policies and network environments● Citrix XenApp● Windows 10 upgrade Project lead● Cisco Unity administration

Canonsburg, Pennsylvania, United States

Responsibilities include building quality professional relationships with customers,Identifying and solving various IT related issues, Call performance and qualityassurance, IT Bucket work, HP Service manager Interactions and basic knowledge.● The Skills I both acquired and improved upon are as follows:● Customer Care● Public Speaking● Business Relationships● HP Service manager uses● LANDesk software knowable● Proper email and skype etiquette● Proper Phone Etiquette● SharePoint site configurations● Basic hardware support● Basic Phone support● Basic software support● Red hat Linux distributions● Ubuntu● Windows 10 and below Proficient● Cisco Phone systems● Cisco Finesse● HP service manager● Microsoft office proficient● Motherboard replacements● Hard drive swaps● Complete PC and laptop builds● Switch and router maintenance and replacements● Ram swaps and additions● Processor replacements● Laptop screen replacements● In person desktop support professional environment social skills● Standard Corporate policies and network environments● Citrix XenApp● Windows 10 upgrade Project lead● Cisco Unity administration

Pittsburgh, Pennsylvania, United States

oResponsibilities include building quality professional relationships with customers, sales ofVerizon FIOS, Account Management systemsoThe Skills I both acquired and improved upon are as follows:▪ Customer Care▪ Public Speaking▪ Business Relationships▪ Sales Pitches