Patrick Riley Email & Phone Number

Dallas, Texas, United States

Irving, Texas

Hybrid generalist/specialist role wearing many hats while maintaining the ability to dive deep into multiple areas.Manage IT Operations, Service Desk, Facilities, and General Office- Install, configure, monitor, troubleshoot, backup, and maintain network infrastructure and physical inventory- Administer Windows domain on-site and in Azure- Built and manage internal service desk ticketing system through SharePoint and help develop associated policy and procedure- Lead interaction with external vendors for facility needs- Develop technical documentation for internal and customer useAssessment Software SME- Manage 3rd party and internal assessment tools through discovery lifecycle; Installation, operation, data analysis, assessment and reporting through custom multi-table SQL queries in environments with 3000+ devices- Ongoing development/improvement of internal assessment software for usability, information clarity, and customer experience- Perform testing of data sanity through comparison of reported data and internal database tables using custom SQL reports- Front-end development work of assessment tool GUI with javascript and cshtmlCustomer Facing Technical Lead and Project Coordinator/Communicator- Managed technical deployment and configuration into customer environments- Communicated North and South to provide high level status updates, current technical needs, and plan future steps- Work with technical staff directly to resolve detailed issues- Identified potential politically complex items in advance for discussion and planningData Analysis- Detailed data selection of large data sets using SQL queries and Excel- Visualization of data with Power BI- Detailed documentation of process from initial data set to desired output including recorded custom queries, data assumptions, and logical reasoning for method of organization

Desktop support for staff, faculty, and students.Identified and resolved hardware and software issues for Windows 7, 8, 10, and OS X.Deployed images to computers using Dell KACE.

Desktop support for staff, faculty, and students.Identified and resolved hardware and software issues.Deployed images to lab and classroom computers using Norton Ghost, Windows Deployment Services, and Acronis.Documented all work through ZenDesk and ServiceNow ticketing systems.Worked with end users to identify specific needs.Created scripts to remotely access servers and backup daily log of running applications.Created script fix to known AutoCAD ribbon profile issue on lab computers.

Bryan/College Station, Texas Area

Monitored tape backup system.Organized tapes for offsite and local backup storage.Maintained hardware inventory through periodic server room checks with other Operators.Applied internal software updates to production environment.

Bachelor'S Degree, Mechanical Engineering

STEM electives focused on FEA and 3D modeling software: Solidworks, ANSYS, ABAQUS

Associate'S Degree, Mathematics