Patrick Roos Email & Phone Number

Pembroke, Ma, Us

West Bridgewater, Massachusetts, United States

Westwood, Massachusetts, United States

Making coverage decisions that determine the extent of Progressive’s liabilityGathering details through interviews and investigations regarding those injured in an accidentSettling unrepresented bodily injury claims, among other thingsCalculates benefit payments and approves payment of claims within a defined monetary limit

Marshfield, Massachusetts, United States

Guided prospects and insureds through new business processReview Accounts for adequate and proper coverageRound and upsell personal lines accountsFollow up with clients to resolve any issues

Westwood, Massachusetts, United States

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelinesNegotiate repair process with body shopsDocument information related to the claim and make decisions consistent with claims standards and local lawsEvaluate and handle claim payments and resolution of claims without paymentsReview and determine validity of any supplement requests

Westwood, Massachusetts, United States

Makes contact with insureds, claimants and witnesses either by telephone or writingReviews losses to determine coverage and liabilityNegotiate settlements with insureds, claimants and other insurance carriers.Ability to multitask, prioritize and organize daily workflow.

Plymouth County, Massachusetts, United States

Provides support in maintaining, preparing and servicing clients personal lines insurance needs•Making premium payments for clients•Educating clients on premium needs•Provides excellent customer service either in person or over the phone

Quincy, Massachusetts, United States

Work directly with glass shops, agents and customers to establish and assign new glass claims• Negotiate glass prices with glass shops and vendors•Pay glass invoices in accordance to our 3rd party billing vendor•Provide excellent internal and external customer service

Quincy, Massachusetts, United States

Worked directly with customers, agents and business partners to establish and assign new loss reportsAssisted claim service specialists in investigating and resolving claims from multiple lines of businessWorked closely with various claims systems and softwareProvided excellent internal and external customer service