Patrick Roos Email & Phone Number

Mclean, Virginia, United States

Primary point of contact for client Federal agencies, managing the overall customer interface, and leading implementation projects of MGS’s SaaS/cloud-based products, monitoring progress to assure contract compliance.• Work with customers and the Product Management team to understand our client organizations’ needs, environment, processes and rules• Cultivate customer and internal partnerships and maintain relationships with new customer contacts• Develop project schedules and documentation; delegate work to consultants assigned to projects• Facilitate the resolution of technical problems that would critically impact performance, schedule or cost• Provide written and in-person guidance during user acceptance testing (UAT) and for production support

Mclean, Va

Used a combined knowledge of information systems and business processes to translate customer needs into human capital management system solutions for multiple Federal agencies, as a Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM).• Worked with customers and the Professional Services team to understand our client organizations’ needs, environment, processes and rules• Defined requirements for new products, improvements and extensions, with user-centered designs, using analysis and modeling techniques• Created user stories and acceptance criteria, prioritized product and sprint backlogs; actively managed requirements in response to shifting priorities, resource availability, and feedback• Organized and led cross-functional Scrum teams from software engineering, operations, user experience (UX), quality assurance (QA) and other areas of expertise to build the products• Demonstrated product features to internal and external stakeholders for sprint and release reviews; provided written and in-person guidance during user acceptance testing, releases, and training• Studied and promoted methods for improved product management practices

Mclean, Va

Managed the functional operation of the sector's Human Resource (HR) Enterprise Resource Planning (ERP), talent acquisition, and employment authorization (I-9) systems; supervised a staff of 12 to provide records management, reporting, user administration, training, data analysis, testing, and other critical services to functional organizations across HR and Sector headquarters.Hired and trained staff, and defined business processes for the Sector’s HRIS data management operation – saving costs, standardizing practices, improving data integrity• Successfully combined IT and MS sectors’ HRIS teams into one IS sector; integrated data from multiple systems and migrated to a standardized corporate information system architecture• Instituted a project portfolio model for managing high-impact cyclical processes, improving the ability to initiate, track, control, and execute the processes, while improving team performance and customer satisfaction• Improved HRIS procedures for internal controls, and compliance with regulatory requirements - Sarbanes-Oxley (SOx), International Safe Harbor/Data Privacy, and Office of Federal Contract Compliance Programs (OFCCP) – achieving consistency and repeatability, while reducing time and costs• Led multiple concurrent projects for a corporate-wide reorganization, and the transfer of processes and people to the corporate service center

Herndon, Va

Worked with business groups, external service providers, and technical teams to lead projects implementing HR information systems and associated business processes.• Applied knowledge of HR practices, data, and information systems to create new processes for stabilizing the operation of HR systems supporting 20,000+ active employees from multiple legacy companies, following their acquisition and merger.• Led a project to build a Learning Management System (LMS) and federally-mandated courseware faster and at lower cost by adapting an existing framework; provided the organization with a model for evaluating subsequent-candidate systems; developed an automated process to run training completion metrics and published graphical charts on the internal web.• Conducted analyses for the selection of an organizational modeling and reporting solution; prepared cost-benefit and return-on-investment (ROI) analyses to inform build-vs-buy decisions; organized the implementation project and managed vendor relationships.

Bba

Master Of Science - Ms