Patrick Roper Email & Phone Number

Atlanta, Ga, Us

Minneapolis, Minnesota, United States

Utilize available documentation and resources to identify and resolve customer issues independently and part of a teamWork firsthand with clients to troubleshoot, recreate, and/or resolve support issues related to Jamf Products and supporting technologiesMaintain excellent case documentation to allow for collaborative troubleshooting and resolutionActively participates cross-departmentally and cross-regionally in the creation, maintenance and sharing of technical information and documentation relate to core Jamf products

Atlanta, Georgia, United States

Diagnose, research, and resolve technical issues by gathering customer information, determining the issue, and analyzing the symptoms sufficiently while documenting the case with detailsCollaborating with team members and escalating inquiries through proper channels to find solutionsDeveloping professional relationships with ongoing customers through excellent customer serviceTroubleshoot devices, updated systems, and provided excellent customer service, ensuring customer satisfaction

Dalton, Georgia, United States

Serve as the first point of contact between our company and our current potential customersin a fast-paced, changing, and growing businessExceed measurement goals by maintaining a high level of proficiency in process and performance while managing a high volume of interactions via a variety of multimedia channelsEnhanced the organization’s reputation by heightening customer satisfaction through prompt,efficient, and courteous serviceResolve problems by clarifying issues; researching and exploring answers and alternative solutionsIntegrate personal ownership of service that adds value to customer interaction as well as therelationship with the company

Kennesaw, Georgia, United States

Maintained receiving, warehousing, and distribution operations Maintained physical condition of warehouse by planning and implementing new design layoutsKept up-to-date on the latest federal and state safety regulationsSet warehouse and team goals in collaboration with executive management and other team leads

Woodstock, Georgia, United States

Consistently demonstrate selling standards to deliver a positive client experienceLeverage company tools & technology to provide customer knowledge & maximize salesOutfit clients by suggesting key looks & incorporating the latest trendsMaintain brand standards of neat, clean, and organized sales floors, cash wrap, fittingroom and stockroom to ensure the store environment is safe and presentable

Jacksonville, Florida, United States

Financial management in maintaining store budgets and goals / P&L statementsOngoing service improvement in the execution of client satisfactionResponsible for resource and employee staffing and schedulingDeveloped new strategic sales initiativesCreated budget and incentive databases to track sales individually and monitor bonuscriteriaHelped set and maintain a consistent brand voice through brand and product advertising

Business Administration And Management, General

Management Information Systems, General