Patrick Ryan Email & Phone Number

Greater Boston Area

In this role, I oversee the implementation, testing and certification processes as well as acting as problem support and resolution specialist for Charles River Network clients. I provide Tier 1 and 2 remote application, system integration and straight through processing support for all FIX related connectivity and trade related errors for over 200 Charles.

I was promoted to Team Lead, charged with managing four FIX Network Support Specialists to coordinate service delivery, implementation changes, and support for all Charles River Network clients. I documented all incidents related to service outages. I also served as primary technical contact for telecommunications vendors, ensuring alerts and.

✔ Provided troubleshooting, support, and resolution of connectivity or trade-related issues.✔ Certified Charles River Investment Management System network endpoints.✔ Tested new client implementations and performed ongoing production maintenance.

Here, I increased revenue by coordinating the technical, sales, and legal process for new clients. I performed all technical due diligence for validating cross-system compatibility. I also conducted testing and related duties as member of a dedicated QA team operating within a Windows environment with Java-based applications. Concurrently coordinated, and.

In this role, I monitored operations and provided customer service for clients trading during domestic market hours; contacted customers or technical partners when necessary. I also responded to connectivity issues; kept detailed records of customer interactions, including issues and feedback.✔ Ran daily tests (TNT, D4, DoubleTake, DbCheck, etc.).

I was hired into this role to start up International Division working the European (3rd) shift, providing technical and trading support for clients trading non-US securities. I documented procedures as necessary.✔ Obtained Series 3 License; became self-taught expert in FIX Protocol, knowledgeable in currencies, international trading and related issues.✔.

In this position, I directed staff of 9 managers and 65 engineers engaged in daily operations supporting top 75 Premium Service customers of Nortel Networks, accounting for over 40% of total support revenues.✔ Interfaced with other departments, such as Sustaining, Development, Logistics, and Product Management to develop Service Level Agreements (SLA’s).

Here, I managed a team of 10 senior and junior level technical support engineers, including hiring, writing performance reviews, setting salary increases, and meeting operational goals.✔ Quickly addressed call center issues, monitored activity and provided general supervision on a 24/7 basis.