Patrick Ryan Email & Phone Number

Greater Boston Area

In this role, I oversee the implementation, testing and certification processes as well as acting as problem support and resolution specialist for Charles River Network clients. I provide Tier 1 and 2 remote application, system integration and straight through processing support for all FIX related connectivity and trade related errors for over 200 Charles River Fix Network clients. I also perform troubleshooting on the Charles River Fix Network (WAN/LAN), including switch, router and VPN configuration settings and maintenance.✔ Manage over 20 Buy Side clients as the lead contact for all software upgrades, testing DR infrastructure, certifying and testing new workflow and on-boarding new brokers.✔ Conduct configuration and management of new connections from Buy Side clients to all supported brokers.✔ Implement new clients ensuring all new workflow requirements are met, as well as providing problem support/resolution for network clients.✔ Serve as Lead Engineer responsible for configuring and maintaining the Charles River Network Hub (Juniper SRX-1400) which performs NAT/PAT translations for 80% of our network (~ 5,600 connections). - Evaluate any new connection adds, migrations, or changes for existing connections and ensure the Network Hub is properly configured so all traffic will be properly routed to the appropriate destination. - Ensure annual Disaster Recovery testing is performed and configuration backups are completed weekly.

I was promoted to Team Lead, charged with managing four FIX Network Support Specialists to coordinate service delivery, implementation changes, and support for all Charles River Network clients. I documented all incidents related to service outages. I also served as primary technical contact for telecommunications vendors, ensuring alerts and communications were accurate and timely.✔ Led production network environments for over 200 clients to add or remove configuration settings in support of clients evolving business relationships with brokers.✔ Defined communication process for alerting CRD management of issues with possible business impact.

✔ Provided troubleshooting, support, and resolution of connectivity or trade-related issues.✔ Certified Charles River Investment Management System network endpoints.✔ Tested new client implementations and performed ongoing production maintenance.

Here, I increased revenue by coordinating the technical, sales, and legal process for new clients. I performed all technical due diligence for validating cross-system compatibility. I also conducted testing and related duties as member of a dedicated QA team operating within a Windows environment with Java-based applications. Concurrently coordinated, and delivered numerous high-visibility projects.✔ Built services from basic DMA trading to the main exchanges and ECNs to 60 Brokers offering 600 trading strategies and trading in virtually all domestic exchanges, ECNs and Dark Pools plus 5 Asian Markets and over 20 European Markets.✔ Certified OMS and EMS systems, brokers, and exchanges with ESP’s routing network by analyzing raw FIX messages and overall system behavior. Interfaced with European and Asian brokers during foreign business hours, working closely with engineers to solve system integration issues.✔ Configured Cameron FIX Engine connecting clients and brokers to routing network. ✔ Maintained company’s proprietary client FIX specifications for domestic and international trading. Ensured FIX protocol compliance; requested, reviewed, and tested custom FIX protocol specifications from DMA and algorithmic destinations for integration with ESP.✔ Assisted developers to resolve outstanding issues and supported the QA team.✔ Provided production trade support to ensure proper order flow through the ESP routing network.✔ Streamlined onboarding process across all departments, including developing and managing documentation and procedures, creating enhanced client experience, shortening processing time and increasing revenue.✔ Supported compliance and legal departments for all FINRA audits and internal OATS investigations. Created a new OATS database and resolution process, improving record keeping and auditability.

In this role, I monitored operations and provided customer service for clients trading during domestic market hours; contacted customers or technical partners when necessary. I also responded to connectivity issues; kept detailed records of customer interactions, including issues and feedback.✔ Ran daily tests (TNT, D4, DoubleTake, DbCheck, etc.); performed troubleshooting of error messages; maintained and updated operations documentation; generated monitoring documents.✔ Acted as liaison for external entities; monitored end-of-day clearings; rotated back-up tapes.

I was hired into this role to start up International Division working the European (3rd) shift, providing technical and trading support for clients trading non-US securities. I documented procedures as necessary.✔ Obtained Series 3 License; became self-taught expert in FIX Protocol, knowledgeable in currencies, international trading and related issues.✔ Set up policy and procedures, connectivity, monitoring, market research and customer service to trade equities with 17 European markets.

In this position, I directed staff of 9 managers and 65 engineers engaged in daily operations supporting top 75 Premium Service customers of Nortel Networks, accounting for over 40% of total support revenues.✔ Interfaced with other departments, such as Sustaining, Development, Logistics, and Product Management to develop Service Level Agreements (SLA’s), enhancing overall customer support.✔ Interfaced with New Product Introduction (NPI) to aid in technical readiness and supportability.✔ Managed customer issues to ensure timely resolution and minimize customer network downtime.✔ Ensured implementation of ISO 9001 technical procedures.

Here, I managed a team of 10 senior and junior level technical support engineers, including hiring, writing performance reviews, setting salary increases, and meeting operational goals.✔ Quickly addressed call center issues, monitored activity and provided general supervision on a 24/7 basis.