Patrick Sample Email & Phone Number

Pittsburgh, PA, US

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

-Create, implement and manage a training program for a $2 million per year business line. -Facilitate 5 virtual training classes per month. Classes vary in length from 1 day to 3 days. -Perform on-site training in live customer environments in AAA branch offices across Pennsylvania. -Provide daily informational updates to employees to keep them up-to-date.

Pittsburgh, Pennsylvania, United States

-Managed three different branch offices with 35 total employees.-Hired and successfully onboarded 10 new employees -Managed day to day operations ensuring all business and customer needs were met. -Established new policy and procedure to better workflow and ensure compliance with company and state regulations.- Triaged customer complaints from various.

· Worked with management in two AAA East Central offices to ensure compliance with PennDOT and AAA regulations.· Established procedures for the current staff to actively maintain the office hold file and filing system.· Provide DMV support to junior staff throughout Region 6 of AAA East Central.

· Received calls for members needing emergency road service and triaged their calls properly to ensure legendary service.

· Handle the day-to-day operations of a branch office including member services, travel services and insurance services.· Coach employees to success in both their goals and their legendary service.· Reopened a branch with success during the Covid-19 Global Pandemic following proper protocols and ensuring safety for the staff and the customers.

· Handle the day-to-day operations of a branch office including member services, travel services and insurance services.· Handle member complaints including from other departments within the club. · Organize and manage travel shows with various vendors to drive business to our travel agency. · Coach employees to success in both their goals and their.

· Instrumental in the opening of a new branch office in Wexford PA. Worked closely with the process to receive PennDOT approval. Helped with public events geared toward increasing the office recognition.· Resolve complex PennDOT related issues by communicating with the AAA Federation and the State. Maintain inventories and secure files to PennDOT and AAA.

· Assist in training new employees and work with the new employees in order to ensure a low error rate in their work. Take on a leadership role when management is not available.· Assist Office Manager and Supervisor in day-to-day operations.

· Ordered and inventoried all the Retail Items sold in the Branch Office. Waited on customers and helped resolve any issues dealing with Member Services or PennDOT License Operations.

· Greeted all the customers who entered the office as the receptionist and cashier. Assisted Branch Manager in various jobs around the office